Supervisor, Picking

1915 South / Ashley•Covington, LA

16h•Onsite

About The Position

Join our winning team at 1915 South as our Picking Supervisor for the Covington DC. 1915 South owns and operates 29 Ashley stores and 3 distribution centers across the southeast. If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Requirements

Assist in planning and coordinating daily delivery schedules to ensure timely and accurate service.
Ensure team compliance with company policies, safety standards, and customer service expectations.
Handle escalated customer inquiries and resolve delivery-related issues professionally.
Maintain a high level of customer satisfaction through proactive communication and problem-solving.
Verify that deliveries meet company standards for accuracy and condition.
Assist with tracking deliveries, returns, and inventory movement.
Maintain accurate records of delivery performance and incidents.
Help onboard and train new delivery staff on procedures and safety protocols.
Provide ongoing coaching to improve efficiency and service quality.
Ensure adherence to OSHA regulations and company safety guidelines.
Report and address any safety hazards or compliance issues immediately.
Track KPIs such as NILs (Not in Location) and PPH (Pieces per Hour).
Provide input for process improvements and operational efficiency.
Monitor unloading, putaway, and picking of merchandise to be delivered to customers.

Responsibilities

Assist in planning and coordinating daily delivery schedules to ensure timely and accurate service.
Ensure team compliance with company policies, safety standards, and customer service expectations.
Handle escalated customer inquiries and resolve delivery-related issues professionally.
Maintain a high level of customer satisfaction through proactive communication and problem-solving.
Verify that deliveries meet company standards for accuracy and condition.
Assist with tracking deliveries, returns, and inventory movement.
Maintain accurate records of delivery performance and incidents.
Help onboard and train new delivery staff on procedures and safety protocols.
Provide ongoing coaching to improve efficiency and service quality.
Ensure adherence to OSHA regulations and company safety guidelines.
Report and address any safety hazards or compliance issues immediately.
Track KPIs such as NILs (Not in Location) and PPH (Pieces per Hour).
Provide input for process improvements and operational efficiency.
Monitor unloading, putaway, and picking of merchandise to be delivered to customers.