Pick-Up & Delivery Supervisor

Estes Express Lines•Elkton, MD

About The Position

The Pick-Up & Delivery Supervisor leads and directs drivers and other employees, setting targets, monitoring performance, and providing coaching, counseling, and development. The supervisor is accountable for an efficient, clean, and safe less-than-truckload (LTL) operation, including dock planning and scheduling. This role enforces company policies, procedures, safety rules, and government regulations; contributes to hiring and termination decisions; carries out assigned portions of the Service Center Business Plan; and meets assigned KPIs. The supervisor uses company pick-up and delivery tools and processes, reviews driver schedules and freight movement, assigns and accounts for tractors and trailers, and identifies opportunities to consolidate schedules and reduce costs. The role coordinates delivery expectations with drivers, addresses scheduling problems and customer concerns, issues delivery timetables, and ensures customer communications and city-operation paperwork are handled correctly and promptly. The position also conducts driver safety interviews and training related to accidents, workers’ compensation incidents, road observations, and notices of violations. Regular attendance is required. Duties may include other tasks assigned to meet operational, safety, and business needs.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Prior management, dispatch, and dock experience required, preferably in the LTL trucking industry.
Knowledge of the local metropolitan area.
Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
Team-building and interpersonal skills.
Excellent verbal, written, and listening communication skills.
Strong planning and organization skills.
Good computer skills.
Strong work ethic and problem-solving skills.
Willingness to work an average of 50 hours per week.
Ability to work any shift, including nights and/or weekends, and in any weather condition.
Ability to lift at least approximately 20 pounds, or more when required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written materials, including safety rules, operations and procedure manuals, and maintenance instructions; maintain comprehension and concentration and meet deadlines.
Must pass a pre-employment drug screen and be subject to random drug and/or alcohol testing and a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

Bachelor’s degree preferred.
Thorough understanding of the LTL trucking industry, including basic paperwork flow, preferred.
AS/400 and Microsoft Office skills are a plus.

Responsibilities

Lead, guide, and direct drivers and other employees; set targets, monitor performance, and provide coaching, counseling, and development.
Manage an efficient, clean, and safe LTL operation, including dock planning and schedules.
Enforce company policies and procedures, safety rules, and government regulations.
Participate in and make recommendations regarding hiring and termination processes.
Administer assigned portions of the Service Center Business Plan.
Meet assigned KPIs and use company pick-up and delivery enhancement tools and processes daily.
Review and revise driver schedules to improve efficiency and reduce costs.
Assign and maintain accountability for equipment, including trailers and tractors.
Review freight movement schedules and communicate customer delivery expectations to drivers.
Communicate with customers about scheduling problems and resolve customer concerns.
Analyze and direct vehicle and driver assignments; implement scheduling or consolidation opportunities to improve efficiency and reduce costs.
Compile and issue delivery timetables.
Communicate with customers by phone, fax, or email.
Oversee city-operation paperwork and ensure drivers and clerks handle it accurately and on time.
Conduct driver safety interviews, including post-accident reports, workers’ compensation interviews and reports, notice-of-violation interviews, and road-observation discussions.
Conduct safety training as needed following vehicle accidents, workers’ compensation incidents, road observations, and notices of violations.
Maintain regular attendance and perform other duties as assigned.