Prattville - Pick-Up & Delivery Coordinator / Service Cashier- Full Time
About The Position
Long-Lewis of Prattville is looking for a Pick-Up & Delivery Coordinator / Service Cashier to join our team! In this position, you'll be an essential part of our Service Department, providing outstanding customer service while coordinating vehicle pick-up and delivery appointments, processing payments, scheduling service visits, and supporting the day-to-day operations of the service drive. The Pick-Up & Delivery Coordinator / Service Cashier serves as a key point of contact for our service customers. This role is responsible for coordinating daily vehicle pick-up and delivery logistics, communicating with customers throughout the service process, processing repair payments, maintaining accurate records, and working closely with service advisors, drivers, and management to ensure every customer has a seamless service experience.
Requirements
- High school diploma or GED required.
- Previous customer service experience required.
- Valid driver's license with a clean driving record.
- Strong organizational skills with exceptional attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency with basic computer applications and scheduling software.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attitude, professional appearance, and strong work ethic.
- Ability to work independently with minimal supervision.
Nice To Haves
- cash handling experience preferred.
- Ability to operate both automatic and manual transmission vehicles preferred.
Responsibilities
- Coordinate daily schedules for multiple pick-up and delivery drivers.
- Schedule service appointments and confirm appointment details with customers.
- Communicate with customers by phone, text, and email regarding appointments, vehicle status, and scheduling updates.
- Utilize dealership scheduling software to manage appointments and logistics.
- Respond promptly to scheduling changes, delays, and customer inquiries.
- Process payments for completed service work, including cash, credit card, and check transactions.
- Generate invoices and accurately document charges for completed services.
- Maintain customer records and update dealership software systems as needed.
- Assist with administrative duties, including filing paperwork and maintaining an organized work area.
- Collaborate with service advisors, drivers, and management to ensure an exceptional customer experience.
- Uphold company policies regarding cash handling, customer privacy, and dealership procedures.
- Provide friendly, professional customer service while addressing customer questions and concerns.
Benefits
- Comprehensive benefits package
- Supportive, team-oriented work environment
- Opportunities for growth and advancement within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
