Prattville - Pick-Up & Delivery Coordinator / Service Cashier- Full Time

Long-Lewis Career•Prattville, AL

2d•Onsite

About The Position

Long-Lewis of Prattville is looking for a Pick-Up & Delivery Coordinator / Service Cashier to join our team! In this position, you'll be an essential part of our Service Department, providing outstanding customer service while coordinating vehicle pick-up and delivery appointments, processing payments, scheduling service visits, and supporting the day-to-day operations of the service drive. If you're organized, dependable, and enjoy working with both customers and a team in a fast-paced environment, we'd love to hear from you. The Pick-Up & Delivery Coordinator / Service Cashier serves as a key point of contact for our service customers. This role is responsible for coordinating daily vehicle pick-up and delivery logistics, communicating with customers throughout the service process, processing repair payments, maintaining accurate records, and working closely with service advisors, drivers, and management to ensure every customer has a seamless service experience.

Requirements

High school diploma or GED required.
Previous customer service experience required; cash handling experience preferred.
Valid driver's license with a clean driving record.
Ability to operate both automatic and manual transmission vehicles preferred.
Strong organizational skills with exceptional attention to detail.
Excellent communication and interpersonal skills.
Proficiency with basic computer applications and scheduling software.
Ability to multitask and work effectively in a fast-paced environment.
Positive attitude, professional appearance, and strong work ethic.
Ability to work independently with minimal supervision.

Nice To Haves

Ability to operate both automatic and manual transmission vehicles preferred.

Responsibilities

Coordinate daily schedules for multiple pick-up and delivery drivers.
Schedule service appointments and confirm appointment details with customers.
Communicate with customers by phone, text, and email regarding appointments, vehicle status, and scheduling updates.
Utilize dealership scheduling software to manage appointments and logistics.
Respond promptly to scheduling changes, delays, and customer inquiries.
Process payments for completed service work, including cash, credit card, and check transactions.
Generate invoices and accurately document charges for completed services.
Maintain customer records and update dealership software systems as needed.
Assist with administrative duties, including filing paperwork and maintaining an organized work area.
Collaborate with service advisors, drivers, and management to ensure an exceptional customer experience.
Uphold company policies regarding cash handling, customer privacy, and dealership procedures.
Provide friendly, professional customer service while addressing customer questions and concerns.