On-site Physics Expert

YuJa Inc.•Toronto, ON

6d•Onsite

About The Position

YuJa is seeking energetic and talented individuals with excellent analytical skills to work in a state-of-the-art software-hardware company. Given our past experience in hiring for this position, individuals with higher university degree in Physics have been very successful at this job. If you are a Physics grad with university degree and excellent communication skills and you want to make a switch from Physics to Software Engineering, this job is for you. Some experience working with modern computer software tools and technologies is strongly desired. Therefore, having some programming background is a definite plus but not mandatory. These positions are for individuals who possess a mix of business aptitude and academic expertise.

Requirements

Excellent time and task management skills
Excellent written and verbal communication skills.
Technically skilled with good problem-solving abilities (Think on Your Feet)
Ability to provide timely responses to all incoming requests immediately or within 1 hour.
Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk
1 year or more of basic technical support experience
1 year or more customer support experience
Solid academic background
Bachelor’s degree with Physics or Math-Physics major

Nice To Haves

Some experience working with modern computer software tools and technologies is strongly desired.
Having some programming background is a definite plus but not mandatory.
Any level of proficiency in French or Spanish, though not mandatory, would be a plus

Responsibilities

Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications.
Competence in manual testing software to evaluate both functionality and performance.
Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution.
Capability to conduct regression testing to verify that software alterations do not introduce fresh issues.
Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports.
Competence in monitoring testing progress and promptly reporting issues to project stakeholders.
Ability to work under flexible hours like evenings, midnight, and weekends
Proficient in the use of online and remote-connecting software
Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues.
Assess severity/impact level and prioritize support requests accordingly. And escalate to technical lead if needed.