Physician VC3 (Virtual Care for Chronic Conditions)

Colorado Permanente Medical Group•Denver, CO

7d•Hybrid

About The Position

The VC3 (Virtual Care for Chronic Conditions) Physician will ensure quality care for identified KPCO adult members by utilizing virtual visits through approved technologies to address chronic conditions and close care gaps in a patient-centered manner. VC3 providers will support members who have unaddressed chronic conditions or open care gaps via the conduct of virtual wellness visits. They will preview, update, and modify the health record in HealthConnect to optimize the chart for their virtual encounters and perform PC3 (Patient Centered Charting and Communication) chart reviews between virtual visits. The work completed by the VC3 Physicians will be monitored through proficiency metrics and chart audits to ensure quality of documentation. VC3 Physicians will report to the VC3 Physician Lead and then the Medical Director of Documentation Education.

Requirements

MD or DO, IM residency accredited by ACGME.
MD or DO, FM residency accredited by ACGME.
Proficiency in using KP HealthConnect.
CDSM scores at or above the quality threshold goals for the last 4 weeks (i.e., 95% for well visits and 82% for acute visits for 2025), excluding TAV work or providers with no CDSM reporting (e.g., hospitalists).
Routinely use the ambulatory instance of KPHC for clinical documentation.
Be in good clinical standing with support from their local leader (Medical Director).
Maintain good medical standing, active licensure, and board certification in their specialty.
Colorado resident
Colorado License, Board certification or eligible, DEA with Colorado address

Nice To Haves

Currently work in one of the following settings: Outpatient Primary Care (adult, float, or continuity), Primary Care at Home, or Chat/Virtual Telephone Advice Visits.
CDSM scores at or above the quality target goals for year to date (i.e., 97% for well visits and 85% for acute visits for 2024) excluding TAV work or providers with no CDSM reporting (e.g. hospitalists).

Responsibilities

Conduct on-demand virtual visits for adult members in conjunction with existing Specialty Care encounters or when the patient is onsite for other care needs. They may also be scheduled for virtual visits in conjunction with the Wellness Care Team. As such, VC3 Physicians will be expected to be available during normal clinic hours Monday through Friday.
Between VC3 virtual visits, chart reviews will be conducted to ensure completeness and accuracy of the medical record. These will be done according to PC3 Physician Reviewer standards.
Be fluent with care gap closure and the T.O.F.U. (Treatment or Observation or Follow Up) supporting documentation standard and maintain T.O.F.U., Chronic Disease State Management (CDSM) address rates, and Care Gap closure statistics measured by the Provider Opportunity Report (POR) above the quality goals set by the organization.
Be able to work in a fast-paced care setting requiring the ability to manage multiple competing demands, constantly re-prioritize, and succinctly communicate relevant information effectively to both patients and medical team members.
Provide expert integrated care and diagnostic services in non-clinic setting, through the use of virtual and remote technologies.
Work remotely as long as the remote internet connection is secure, and bandwidth is sufficient to manage the virtual appointments. When a remote connection is not sufficient, physicians will work from other KP facilities.
Develop expertise in virtual platforms and standards for caring for our members remotely as well as Colorado’s care venues and their respective capabilities.
Work closely with Primary Care, Specialty Care, Message Management, and the Wellness Care Team to improve care coordination for our members.
Perform PC3 chart reviews between virtual visits according to PC3 standards by reviewing multiple sections of the medical record and updating appropriately, using clinical judgement to add, resolve, delete chronic conditions from the Problem List and/or CDSM Best Practice Advisory (BPA), consolidate/refine diagnoses as needed, updating overview notes with relevant supporting clinical information, and prioritizing the Problem List according to PC3 guidelines.
Maintain flexibility in staffing so as to ensure coverage for VC3 department, including working to arrange vacation/PTO in order to coordinate with other VC3 providers to maintain adequate coverage.
Maintain an appropriate work from home environment including professional background, quiet space from which to work without distractions, and privacy to ensure patient confidentiality.
Work effectively in an inter-disciplinary team collaborating with care teams to explore patient health conditions and diagnose health issues, while ensuring positive, effective patient experiences. They will maintain knowledge of cultural competency, particularly related to how variables related to socioeconomic status, race, ethnicity, and culture impact physical and emotional health.
Analyze reports, test results, medical records, and examinations to diagnose conditions and propose treatment options as well as order appropriate laboratory and radiology tests, medications, or other treatments/referrals as needed for patient health issues and documented medical conditions.
Review/update the medical record including current medications, allergies, medical/surgery history, etc. to ensure accuracy of information and provide quality patient care.
Provide advice to patients for lifestyle and diet changes that may improve their health or help to treat the health issue they are experiencing.
Adhere to departmental policies, procedures and objectives, ongoing quality improvement objectives and safety, environmental, and infection control standards.
Maintain patient confidentiality and comply with all federal and state health information privacy laws.
Record complete, timely electronic medical records that meet documentation and coding standards.
Be available to work in at least half day increments (0.1 FTE) to ensure coverage in scheduling.