Physician Support Specialist

Ohio Gastroenterology Group•Dublin, OH

10d•Hybrid

About The Position

Provide clerical and health-related assistance to physicians, and assist with general office and patient needs during business hours. This role involves maintaining timely follow-up of physician orders/instructions and patient inquiries.

Requirements

Knowledge of medical terminology
Ability to communicate with diversified levels of patients, staff members, as well as external providers and/or agencies.
Skills to handle a multi-line phone system.
Knowledge of modern business communication, including style and format of letters, memoranda, and reports.
Skill to use a personal computer and various software packages, including using an EMR system.
Ability to establish priorities, work independently, and proceed with objectives with little supervision.
Ability to handle and resolve problems.
Ability to maintain confidentiality regarding health and financial information.
High school diploma or equivalent.

Nice To Haves

Prefer 2 years’ experience working in a medical environment.

Responsibilities

Review physician schedule (office, hospital, and ASC schedule) and advise manager of questionable appointments to maximize physician schedule efficiency.
Monitor schedules and ensure appointments are filled according to practice protocols.
Follow up on and review orders to ensure reports and results are obtained for physician review.
Review tasks for physician review and timely signage of documents, scripts, insurance forms, and prescription forms.
Fax scripts to pharmacies or mail them to patients as required.
Obtain authorization for prescriptions and various tests ordered by physicians.
Review office and hospital charts in EMR, obtain, and scan pertinent records into charts following chart protocol.
Discharge patients when the physician is seeing patients in the office, which includes entering vitals, PIF or ROS into EMR, completion of MU requirements, scheduling tests, x-rays, procedures, and hospital admissions/transfers.
Provide patients with a copy of their clinical summary, instructions, and/or educational material.
Fax orders to the appropriate facility and ensure orders are documented in EMR.
Enter patient kiosk forms into EMR as required.
Practice charting methods according to practice protocols.
Take patient phone calls and document all communication in the electronic medical record.
Travel to other satellite offices.
Attend all office meetings and in-services as required.
Cross-train to assist in other areas such as medical records, front desk, or Medical Assisting (if applicable).
Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations.