Physician Support Representative

University of Rochester•Rochester, NY

5d•$20 - $27•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Performs complex clerical, administrative, and physician support duties, in a fast-paced environment, in support of the clinical, educational, academic, and research programs. Responsibilities include centers of excellence community outreach/liaising, optimizing the provider clinical schedules, coordinating travel for educational conferences and other academic initiatives, processing requests for reimbursement, maintaining supply inventory and functionality of office equipment, managing faculty/administration calendars, maintenance of our websites and other IT-related duties, liaison for external & internal customers, new hire and onboarding coordination, and information/data support.

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience

Nice To Haves

Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required
Demonstrated ability to work independently preferred
Strong customer relations and interpersonal skills preferred.
Strong attention to detail and organizational skills preferred.
Strong communication skills, including written communication preferred.
Proficiency in using a computer, including Microsoft Office programs preferred
eRecord electronic medical record experience preferred

Responsibilities

Helps manage provider and administration calendars, prioritizes appointments and meetings based on provider preferences.
Manages provider licensure, educational, training, etc. records
Triages telephone calls and messages from internal and external customers.
Manages all incoming mail for faculty and advances practice providers assuring that all correspondence receives timely attention and is following up appropriately.
Arranges travel, conference registration and hotel accommodations for Faculty.
Interfaces with organizations, hospitals and other to facilitate invited lectures, speaking engagements and other academic initiatives for the faculty member.
Processes reimbursements by gathering documents from providers, completing appropriate forms for reimbursement, and submitting information to the finance office.
Researches and compiles hospital medical records for information requested by physicians, insurance companies, patients, attorneys, etc.
Coordinates new provider hire and onboarding
Maintains office supply levels and functionality of office equipment
Assists the division administrator for the maintenance and updates to division faculty schedules including subspecialty call schedule, Momentum call and inpatient schedules, etc.
Assists the fellowship program director in creating monthly trainee schedules.
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
Finds missing orders and pends them for review and approval.
Authorizes overbooking per faculty pre-approval protocols.
Maintains and distributes meeting agendas and meeting minutes for all division meetings.
Maintains division websites
Plans and organizes division events under direction and supervision of the division chief, division administrator or clinical research manager.
Provides administrative support for the Neurology Peru-Rochester exchange program.
Provides administrative support for the Spanish Language Neurology clinic.
Provides administrative support for clinical centers of excellence programs, both internally and as a community liaison with patients
Fulfills requests for data (both clinical and non-clinical) reporting and organization/summary of data into actionable information
Other duties as assigned.