Physician Support Rep III

University of Rochester

1d•$20 - $26•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. With minimal direction and considerable latitude for independent judgment, the PSS will perform complex secretarial and administrative duties in a fast-paced environment in support of our clinical programs. The PSS will be responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support. The PSS will schedule follow-up visits, and respond to patient phone calls forwarded by clinicians and MyChart appointment requests. The PSS will also enforce practice policies around late and no-show appointments and ensure completion of standardized questionnaires for patients receiving care. The PSS will work closely with all providers in the practice to manage patient needs effectively, including appropriate involvement of crisis services when needed. The successful candidate will demonstrate excellent time-management and organizational skills, as well as enthusiasm for supporting our mission to deliver high-quality patient care.

Requirements

High School Diploma required.
Demonstrated customer service skills required.
2 years of relevant experience required or an equivalent combination of education and experience

Nice To Haves

1 year of leadership experience preferred.
Medical Terminology and experiences with surgical/appointment scheduling software and electronic medical records preferred.

Responsibilities

Optimize, manage, and input clinician master schedules
Serves as primary contact for clinicians for patient coordination involving scheduling issues at clinician direction (e.g., calling and scheduling patients in need of follow-up appointments)
Sends letters to families regarding treatment participation and discharge
With training and ongoing provider support, respond to patient phone calls and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
Performs quality assurance monitoring for activities completed in area of immediate responsibility (including scheduling errors) as well as other areas that affect it
Performs duties of PSS as required, this may include but not limited to the following:
Serves as primary contact for provider(s).
Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences.
Chooses and recommends among competing demands.
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
Manages provider(s) documentation and information
Serves as a main point of contact for reaching out to families regarding appointment scheduling and/or cancelations
Maintains the front-end responsibilities such as checking in/out patients, scheduling, assisting patients with documentation and consents
Serves as a liaison between families and providers when needed
Other duties as assigned