Physician Support Rep III

University of Rochester•Whitpain Township, PA

10d•$20 - $26•Onsite

About The Position

The University of Rochester is seeking a Physician Support Rep III to join their Urology department. This full-time role involves coordinating surgical scheduling, managing pre-operative clearances, and ensuring the availability of necessary operating room equipment. The position requires maintaining high accuracy while independently managing a high-volume workload in a fast-paced environment. The University of Rochester is committed to fostering an inclusive and welcoming culture, advancing its mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Requirements

High School Diploma or equivalent required
3 years equivalent combination of education and experience required

Nice To Haves

Must demonstrate consistent professional conduct and meticulous attention to detail
Must have strong verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals
Critical thinking skills and a positive attitude are essential
Versatile scheduling skills based on needs of providers

Responsibilities

Coordinates surgical scheduling by working with physicians, patients, and operating room staff to ensure accurate booking and timely completion of all case requirements.
Manages pre-operative clearances, insurance verifications, and prior authorizations to ensure patient readiness and coverage approval.
Coordinates required operating room equipment and communicates detailed case information to the OR scheduling office to support efficient workflow.
Maintains high accuracy while independently managing a high-volume workload in a fast-paced environment.
Coordinate and schedule surgical procedures by collaborating with physicians, patients, and operating room staff.
Ensure all required documentation, consents, and case details are completed accurately and submitted within required timeframes.
Verify surgeon availability, procedure duration, and facility resources to optimize scheduling efficiency.
Obtain and track all necessary pre-operative clearances, including medical, cardiac, and specialty consults.
Communicate with primary care providers and specialists to ensure documentation is received, reviewed, and meets surgical requirements prior to the procedure date.
Follow up on outstanding items to prevent delays or cancellations.
Review surgical case requirements and confirm that all necessary equipment, instruments, implants, and special supplies are requested and available for each procedure.
Coordinate with vendors, sterile processing, and operating room staff to ensure readiness and avoid case delays.
Serve as a liaison between providers and the operating room scheduling office by clearly communicating detailed case information, including procedure specifics, patient needs, equipment requirements, and scheduling constraints.
Perform insurance benefit verification and obtain prior authorizations for surgical procedures.
Ensure all approvals are secured prior to scheduling or surgery date.
Communicate coverage details and potential patient financial responsibilities clearly, and address any authorization issues promptly.
Demonstrate strong organizational and time management skills by prioritizing tasks, managing high-volume workloads, and meeting deadlines with minimal supervision.
Maintain a high level of accuracy and attention to detail while handling multiple responsibilities in a fast-paced environment.