Physician Support Informaticist 3 - Central

University of Miami•Miami, FL

11d•Onsite

About The Position

The University of Miami/UHealth Department of Information Technology has an exciting opportunity for a full time Physician Support Informaticist 3 to work in Miami, FL. The Physician Support Informaticist 3 - Central provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist 3 - Central initiates the documentation and routing of issues to the correct UHIT team and communicates the resolution to relevant stakeholders. This position provides full-time onsite support at the Bascom Palmer Eye Institute UHealth Locations: Plantation and Palm Beach Gardens. Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows. Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption. When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician’s needs.

Requirements

Bachelor’s degree in relevant field.
Epic Certification in at least one core module required.
Minimum 5 years of relevant experience.
Minimum of 6 years of experience, in clinical operations, Hospital IT or Healthcare vendor preferred.
Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Proficiency in metrics/ outcomes development: baseline capture, documentation of proposed metrics; methods to capture / measure and monitor.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence.
Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
Stakeholder Management: Ability to work effectively with all levels of employees including senior Leadership.

Nice To Haves

Informatics Certificate, Lean Certification, additional Epic Certification in an Ambulatory specialty application preferred.
Vendor / Consulting Experience preferred.

Responsibilities

Initiates periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings.
Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts).
Travels to each University of Miami Health System (UMHC) satellite location and provide support during go-lives.
Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation.
Initiates the analysis of new releases and determining how they will impact provider and physician workflow.
Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented.
Collaborates with trainers on system changes and new features to develop documentation and training strategies.
Participates in on-call rotations and support.
Maintains regular communication with team members, including participating in weekly project team meetings.
Reviews the status of projects and issues on an ongoing basis with leadership.
Adheres to University and unit-level policies and procedures and safeguards University assets.