Physician Relations & Patient Experience Specialist

Sight Partners Physicians•Edmonds, WA

6d•$32 - $38•Onsite

About The Position

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to act as a liaison between their specialists, referring providers, and patients. This role is crucial for strengthening physician partnerships and ensuring referred patients receive seamless, concierge-level care throughout their journey, from referral to follow-up. The ideal candidate will be energized by connecting with people, collaborating with teams, and simplifying the healthcare process for both providers and patients.

Requirements

Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
Experience building professional relationships and coordinating across multiple departments.
Strong communication, organization, and problem-solving skills.
Comfortable working independently while collaborating with a team.
A strong communicator who builds trust quickly.

Nice To Haves

Experience with EMRs, CRM systems, or referral management software is a plus.
Ophthalmology or specialty practice experience is preferred but not required.

Responsibilities

Develop trusted relationships with referring physicians and their office teams.
Visit provider offices, educate referral partners, and strengthen long-term partnerships.
Guide patients through the referral process, removing barriers and ensuring timely access to care.
Coordinate communication between providers, patients, and our clinical teams.
Ensure referring physicians receive timely updates, consultation notes, and operative reports.
Identify opportunities to improve workflows and elevate the referral experience.
Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.