Physician Relations & Patient Experience Specialist
About The Position
Build Relationships. Improve Patient Care. Make a Difference. Whatcom Eye Surgeons is looking for a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients. In this highly visible role, you'll help strengthen physician partnerships while ensuring every referred patient experiences seamless, concierge-level care from referral to follow-up. If you're energized by connecting with people, collaborating across teams, and making healthcare easier for both providers and patients, we'd love to meet you.
Requirements
- Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
- Experience building professional relationships and coordinating across multiple departments.
- Strong communication, organization, and problem-solving skills.
- Experience with EMRs, CRM systems, or referral management software is a plus.
- Ophthalmology or specialty practice experience is preferred but not required.
Nice To Haves
- Relationship-focused and enjoys networking with medical professionals
- Passionate about delivering outstanding customer service
- Organized, proactive, and able to manage multiple priorities
- Comfortable working independently while collaborating with a team
- A strong communicator who builds trust quickly
Responsibilities
- Develop trusted relationships with referring physicians and their office teams.
- Visit provider offices, educate referral partners, and strengthen long-term partnerships.
- Guide patients through the referral process, removing barriers and ensuring timely access to care.
- Coordinate communication between providers, patients, and our clinical teams.
- Ensure referring physicians receive timely updates, consultation notes, and operative reports.
- Identify opportunities to improve workflows and elevate the referral experience.
- Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.
Benefits
- Collaborative team environment
- Opportunity to make an impact on patient and provider experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
