Physician Relations Coordinator JOB ID 3150
About The Position
US Eye is a physician-led, patient-centric network of eye care practices providing care in ophthalmology, optometry, dermatology, and facial surgery. The Physician Relations Coordinator is a first-line contact responsible for maintaining relationships with referring providers and ensuring timely processing of referrals to US Eye clinics. This full-time position is located in University Park, Florida, and involves travel within the greater Sarasota/Venice market. The coordinator responds to external referrals, helps ensure patients are scheduled appropriately, coordinates medical records for transitions of care, tracks patient pathways, and supports provider satisfaction through communication and problem-solving. The role may also involve educating referring providers through phone communication or on-site visits and executing the co-management process when applicable. The position requires professional communication, collaboration, attention to quality and productivity standards, and compliance with protocols and privacy requirements. Work takes place in a fast-paced, deadline-oriented, confidential environment. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional overtime.
Requirements
- High school diploma or GED.
- Valid Florida driver’s license.
- History of safe driving as indicated by a driving record.
- Customer service and sales experience.
- Prior medical or front office experience.
- Excellent interpersonal, communication, and presentation skills.
- Ability to interact and communicate effectively with providers, management, patients, and peers.
- Ability to follow oral and written instructions.
- Ability to multitask, work in a fast-paced environment, manage time, and meet deadlines and organizational requirements.
- Ability to handle multiple priorities and time demands with urgency and accuracy.
- Strong work ethic and ability to work with staff to support the patient experience.
- Ability to perform the physical demands of the role, including lifting 40+ pounds, kneeling, stooping, bending, and driving to and from referring provider offices.
Nice To Haves
- Basic Microsoft Word and Excel skills.
- Experience with technologically advanced communication systems and devices.
- Previous experience in a call center environment.
Responsibilities
- Respond to external referrals in a timely manner and ensure patients are scheduled appropriately.
- Coordinate receipt of records from referring providers to support transitions of care.
- Maintain tracking to monitor the patient pathway appropriately.
- Support provider satisfaction through effective communication and problem-solving.
- Understand and execute the co-management process when applicable.
- Respond professionally to written and telecommunications.
- Coordinate effectively with others and respond promptly to inquiries from colleagues within the organization.
- Educate referring providers through telecommunications or on-site visits.
- Foster a positive and collaborative team environment.
- Assist with optimizing processes.
- Communicate professionally with the team and participate in team training opportunities.
- Produce work within quality assurance and productivity standards.
- Maintain up-to-date knowledge of protocols and best practices, follow documented protocols, and maintain privacy and confidentiality standards.
- Travel to referring provider offices within the greater Sarasota/Venice market.
Benefits
- 401(k) company match
- Medical insurance
- Dental insurance
- Vision benefits
- Flexible spending accounts
- Disability insurance
- Life insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
