Physician Practice Team Lead (OBGYN-Falls Church & McLean)
About The Position
Inova Health is hiring a full-time Physician Practice Team Lead for the OBGYN team serving the Falls Church and McLean offices. The position works day shifts, Monday through Friday, and leads practice staff while supporting efficient, compliant clinic operations and a positive patient and team-member experience. The Team Lead mentors staff, supports hiring and onboarding, coordinates patient access and operational communications, and monitors staffing, attendance, performance, patient volumes, service levels, and wait times. The role oversees front-end revenue cycle functions and supports financial improvement, strategic planning, cost reduction, and revenue enhancement. It also helps maintain regulatory compliance, staff credential records, and safeguards against fraud and abuse. The Team Lead works with practice leadership and related departments to optimize operations, resolve workflow issues, and ensure quality standards and key deliverables are met. Inova describes itself as a nonprofit healthcare provider with more than 26,000 team members. It offers medical, dental, and vision coverage; a wellness program; retirement matching; education and student-loan assistance; mental health support; paid time off; and paid parental leave.
Requirements
- Associate degree, or an additional two years of relevant experience in lieu of a degree.
- Three years of experience in a physician practice setting.
Responsibilities
- Lead, motivate, and mentor practice staff to promote efficiency, morale, retention, and a positive working environment.
- Screen applicants and conduct initial staff interviews in accordance with management guidelines.
- Provide effective communications through telecommunications and internet-based technologies to support patient access, service, and operational coordination.
- Complete assignments and projects on deadline with minimal supervision, using attention to detail, reasoning, and organization to produce quality work.
- Partner with Physician Billing, Patient Financial Services, Medical Records, and related departments to identify financial improvement opportunities.
- Assess and manage practice infrastructure in collaboration with and at the direction of IMG leadership, following applicable guidelines.
- Orient new team members to processes and provide software training.
- Track and monitor team-member time and attendance and approve timesheets.
- Monitor patient volumes, patient access, and service levels to support patient satisfaction.
- Support regulatory compliance, including professional and licensed staff credentialing and compliance with Medicare and payer regulations.
- Ensure compliance with government, contract, federal, state, and other applicable governing-authority requirements; complete required annual compliance training.
- Enforce safeguards against fraud and abuse and obtain and maintain credential records for professional and licensed staff.
- Oversee and monitor front-end revenue cycle functions, including insurance verification, registration, copay collection, and charge entry, to support sound accounting practices.
- Participate in strategic planning, cost reduction, and revenue enhancement activities.
- Organize clinic operations for efficiency and effectiveness; manage patient wait times while monitoring physician productivity.
- Troubleshoot and resolve practice-process and workflow issues.
- Work with the Director of Outpatient Practice, Physician Practice Manager, or other designated leader on staffing, recruitment, hiring, orientation, discipline, and evaluation.
- Oversee and assist team members in assigned functional areas, ensuring key deliverables and quality standards are met, addressing challenges, tracking performance, and assisting with time management and scheduling; escalate issues to senior leaders as needed.
Benefits
- Medical, dental, and vision coverage
- Team-member wellness program
- Retirement plan matching the first 5% of eligible contributions, starting on the first day
- Education assistance up to $5,250 per year
- Student-loan assistance up to $10,000
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, spouses or partners, and children
- Paid time off
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
