Physician Practice Patient Access Rep II - Scheduling Call Center

Memorial Hermann Health System

3d•Hybrid

About The Position

This position is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments. The role is part of Memorial Hermann's commitment to delivering high quality, efficient care and creating exceptional experiences for every member of the community. The shift is Monday - Friday, 8a - 5p, with the possibility of remote/hybrid work after training.

Requirements

High School Diploma or GED preferred
Two (2) years of experience in a hospital or customer service setting
Ability to multi-task
Proficient typing/keyboarding skills

Responsibilities

Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
Obtains demographic, insurance and financial information from patient or guarantor and enters it into the computer system with a high degree of accuracy.
Explains all required forms to the patient or guarantor and obtains the necessary signatures.
Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information to the patient or guarantor, and obtaining necessary signatures.
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
Posts payments in the computer system and generates the appropriate patient receipts.
Monitors, reviews, and resolves patient account issues on assigned reports.
Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers).
Completes thorough and accurate documentation.
Ensures safe care to patients, staff, and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, and productivity of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, and supports department-based goals that contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Other duties as assigned.