Physician Practice Manager Behavioral Health

Banner Health

1d•$34 - $56•Hybrid

About The Position

The Physician Practice Manager is the primary point of accountability for the day-to-day function of two Behavioral Health clinics in Greeley, Colorado, including staffing, workflows, quality metrics, and patient experience. This position will have direct oversight of therapists, psychiatrists, PMHNP's, and front-line staff. The Manager is responsible for the day-to-day operations of an outpatient clinic or health center, taking complete ownership for successful operations including financial, employee engagement and retention, and patient experience. The role ensures high-quality patient care and customer service are delivered efficiently. It involves working in a dyad or triad relationship with physician practice leads and/or clinical leadership on staff, leader and provider recruitment, development, and retention. Collaboration with all Banner leaders in the market and medical group is essential for seamless patient service. The position also partners with the market manager to build and maintain community partnerships and relations, seeking new ways to build Banner’s market share and brand. Additionally, it partners with Public Relations and Marketing to support location, provider, and/or specialty promotion, including responding to PR/Marketing requests, identifying providers for media relations, and providing staff for outreach events.

Requirements

Requires a level of business, consumer, and financial knowledge as normally obtained through the completion of an associate’s degree in healthcare administration, business, consumer, finance or related field.
Must possess an entrepreneurial spirit, be comfortable with and have the skills to lead a small business, while still being able to manage in the confines of an integrated healthcare system.
Must possess knowledge of health care, business, retail, service or hospitality industry gained through at least 2 years of experience in a related setting with accountability and responsibility for meeting/exceeding key performance metrics.
Requires the ability to develop, implement, evaluate and adjust an operational vision for the clinics under them.
Has a high level of interpersonal skills to be able to deal with operational and clinical staff that may have different priorities or views regarding a particular subject or issue.
Continually monitors the functioning of the clinic and revises operations as needed.
Able to work within a rapidly changing environment while helping to develop and implement a system to ensure that established policies, goals and objectives are achieved.
Requires exceptional collaboration, communication, decision making, organizational and interpersonal skills.
Must have the ability to establish and maintain effective working relationships with physicians, leaders, and staff employees.
A proven ability to drive team and individual performance to reach or exceed key performance metrics.
Requires the ability to manage multiple changing priorities in an effective and organized fashion in an ambiguous environment.
The ability to practice flexibility, maintain composure, show courage, and apply change management skills is required.

Nice To Haves

Prior leadership experience supporting Behavioral Health.
Additional experience or education within the field of business, consumer, finance, and administration.
Experience working in a managed care environment or integrated delivery network beneficial.
Additional related education and/or experience preferred.

Responsibilities

Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice.
Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory.
Ensures accurate charge capture.
Provides exceptional leadership and promotes teamwork and collaboration.
Creates an environment that supports high employee and physician engagement.
Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians.
Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status.
Serves as the compliance liaison in designated practices.
Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources.
Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment supports employee engagement and meets patient expectations.
Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner’s desired brand positioning.
Partner with Public Relations and Marketing to support location, provider/or specialty promotion.
Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results.
Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators.
Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that patients expect and deserve.
Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers.
Proactively leads service recovery activities.
Develops plans to identify and reach short and long term goals and assure development and compliance with operating and capital budgets and achievements of financial performance.
Expected to exhibit all Banner’s Core and Leader Behaviors along with Banner’s Leadership Competencies.