Physician Office Specialist I - St. Augustine Primary Care

Mayo Clinic•Saint Augustine, FL

1d•Onsite

About The Position

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information. Provides face-to-face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.

Requirements

Clerical skills
Technical skills
Excellent customer service techniques
Ability to accurately register new patients and update demographic and insurance information.
Ability to provide face-to-face customer service regarding billing and insurance questions.
Ability to assist with negotiating authorizations and/or pre-certifications for patients.
Ability to assist with verifying insurance benefits and systematically document the source and method of verification.
Ability to collect co-payments, pre-care deposits, consultation fees and other forms of account payments from patients.
Ability to document and reconcile cash received.

Responsibilities

Facilitate patient visits and support the health care provider by anticipating and responding to patient needs and requests of the health care team.
Coordinate/schedule appointment schedules and daily activities of required materials/information.
Serve as a direct contact and resource to the patient.
Utilize clerical skills, technical skills and excellent customer service techniques.
Accurately register new patients and update demographic and insurance information.
Provide face-to-face customer service regarding billing and insurance questions.
Assist with negotiating authorizations and/or pre-certifications for patients.
Assist with verifying insurance benefits and systematically document the source and method of verification.
Collect co-payments, pre-care deposits, consultation fees and other forms of account payments from patients.
Document and reconcile cash received.