Physician Liaison - East Texas Based

Texas Scottish Rite for Children•Dallas, TX

27d•Hybrid

About The Position

Our patients are our number one priority! We're committed to giving children back their childhood! Candidates for this role will ideally be based in the Tyler/ Longview area. This role serves as an organization liaison for referral sources, developing relationships through face-to-face visits with physicians, advance practice practitioners, nurses, referral coordinators, practice managers, physical therapists, athletic trainers and medical staff from referring practices in the fields of pediatrics, family medicine, urgent care, emergency medicine, physical therapy and orthopedics. The liaison must excel in relationship building skills and be able to authentically translate a lead into a reliable referral source through the appropriate and genuine Scottish Rite for Children approach, follow-through and ongoing and custom relationship management and support. The role is responsible for showing referral growth results year over year tied to outreach efforts within territory, practices and physicians. The liaison will interpret current physician referral patterns utilizing existing reporting tools and market intelligence to assess opportunities for strategic growth within the service area. They will coordinate and manage regular meetings with the leadership team to review data and discuss current and future growth strategies. Ultimately, the liaison is responsible for identifying and executing on the tactics that are most effective to grow appropriate referrals to the organization. They will collaborate with the strategy and planning team to help identify market insights and growth strategy based on internal and external referral data. The liaison will develop results-oriented outreach plans and serve as the point person to see the plan through to fruition. From development to execution stages, the liaison will report on progress and update/adjust the plan as new learnings and developments arise, in addition to keeping the plan, deliverables, and responsible staff members on track for the projected timeline, all while keeping the desired outcomes as the main focus. In addition to possessing excellent follow-up skills that are required to enhance customer satisfaction and strengthen relationships with referral sources, the liaison must have active listening skills and work to understand the current perception of our services, while identifying physician needs and concerns to forge the best possible experience for referring providers. Frequent issue resolution for referring providers in the assigned territory is required. The liaison will work collaboratively with service line directors and the leadership team to resolve issues and improve processes when needed. They must have the ability to recognize acute problems and know how to coordinate effectively in a large organization in order to receive a timely solution. The liaison will onboard new physicians by introducing them to referring providers, coordinating in-person or virtual introductions, lectures, or other speaking opportunities. They will support events as needed, specifically intended to nurture referral relationships and enhance faculty and hospital reputation. This will include some health fairs and health conferences with some limited weekend time commitments. The liaison will collaborate with the internal marketing/communications team to help identify materials needed for outreach and keep them up to date. They will collaborate with all internal departments at both campuses, including patient access, ambulatory care, financial services, family services, orthopedics, sports medicine, fracture, rheumatology, neurology, therapy services, and dyslexia. The liaison will maintain detailed activity reports and updated contact lists for the assigned territory in PRM (Welltok) by documenting each provider and external staff interaction and measuring key activities and impacts. They will communicate in a manner that supports the organization’s vision, mission, and values. Travel to Scottish Rite for Children campuses averaging 1-2 times per month is required. Other duties as described.

Requirements

Bachelor’s Degree required
Experience working with community-based physicians and demonstrates the ability to develop trusting relationships with physicians.

Responsibilities

Serve as organization liaison for referral sources; developing relationships through face-to-face visits with physicians, advance practice practitioners, nurses, referral coordinators, practice managers, physical therapists, athletic trainers and medical staff from referring practices in the fields of pediatrics, family medicine, urgent care, emergency medicine, physical therapy and orthopedics.
Excel in relationship building skills and be able to authentically translate a lead into a reliable referral source through the appropriate and genuine Scottish Rite for Children approach, follow-through and ongoing and custom relationship management and support.
Show referral growth results year over year tied to outreach efforts within territory, practices and physicians.
Interpret current physician referral patterns utilizing existing reporting tools and market intelligence to assess opportunities for strategic growth within the service area.
Coordinate and manage regular meetings with leadership team to review data and discuss current and future growth strategies.
Identify and execute on the tactics that are most effective to grow appropriate referrals to the organization.
Collaborate with strategy and planning team to help identify market insights and growth strategy based on internal and external referral data.
Develop results-oriented outreach plans and serve as point person to see plan through to fruition.
Report on progress and update/adjust plan as new learnings and developments arise in addition to keeping the plan, deliverables, and responsible staff members on track for the projected timeline - all while keeping the desired outcomes as the main focus.
Possess excellent follow up skills that are required to enhance customer satisfaction and strengthen relationships with referral sources.
Have active listening skills and work to understand the current perception of our services, while identifying physician needs and concerns to forge the best possible experience for referring providers.
Perform frequent issue resolution for referring providers in the assigned territory.
Work collaboratively with service line directors and leadership team to resolve issues and improve processes when needed.
Recognize acute problems and coordinate effectively in a large organization in order to receive a timely solution.
Onboard new physicians by introducing them to referring providers, coordinating in person or virtual introductions, lectures or other speaking opportunities.
Support events as needed, specifically intended to nurture referral relationships and enhance faculty and hospital reputation. This will include some health fairs and health conferences with some limited weekend time commitments.
Collaborate with internal marketing/communications team to help identify materials needed for outreach and keep them up to date.
Collaborate with all internal departments at both campuses, including patient access, ambulatory care, financial services, family services, orthopedics, sports medicine, fracture, rheumatology, neurology, therapy services and dyslexia.
Maintain detailed activity reports and updated contact lists for assigned territory in PRM (Welltok) by documenting each provider and external staff interaction and measuring key activities and impacts.
Communicate in a manner that supports the organization’s vision, mission and values.
Travel to Scottish Rite for Children campuses averaging 1-2 times per month.
Perform other duties as described.