Physician Liaison

Insight • Chicago, IL

3d • Hybrid

About The Position

The Physician Liaison Services (PLS) Coordinator is responsible for managing new and existing accounts that are referred to Insight from external providers. This role interacts with high level Physicians and Managers, so a candidate with a strong sense of professionalism is desired. Day to day duties of this role includes, but is not limited to scheduling appointments, obtaining missing information, and being the main representative/ambassador between the referring physician/clinic and Insight’s services. The ideal candidate must be organized, have strong interpersonal and communication skills, along with understanding the importance of maintaining and building strong foundational relationships. These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers and guests.

Requirements

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required; Associate/Bachelor’s Degree strongly preferred in the areas of Business, Marketing, Healthcare Management, or related field.
• 1+ years of relevant customer service experience
• Ability to have reliable transportation and potentially operate a company vehicle to travel to clinics
• Active Driver’s License
• Ability to work with Microsoft office (excel, word, etc)
• Excellent interpersonal skills
• Superior Phone etiquette and communications skills
• Proficiency with computers, preferably strong typing skills
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Ability to work with technology to receive/process referrals
• Ability to smile, converse and engage actively with customers
• Ability to read work orders and/or receive verbal instructions
• Knowledge of medical terminology
• Ability to multitask and move between responsibilities in fluid manner
• Ability to problem solve independently
• Ability to relate and work effectively with others.
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Ability to relate to and work effectively with a wonderfully diverse populace
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Detailed oriented, conscientious and committed to precision in work results
• Committed to contributing to a positive environment, even in rapidly changing circumstances.
• Is aware of standards and performs in accordance with them.

Nice To Haves

• Associate/Bachelor’s Degree strongly preferred in the areas of Business, Marketing, Healthcare Management, or related field.

Responsibilities

• Maintain positive physician relationships; exercises discretion and judgment during and after hours when Physicians (customers) may inquire concerning sensitive information
• Ability to expedite patient scheduling from referring physicians as needed
• Proactively connects patients and customers with resources they may need (medicaid, food stamps,etc)
• Identify and bridge any gaps between the referring provider and Insight; performs future analysis in how to overcome future obstacles in these gaps
• Provides constant communication to external providers in order to streamline the process of sending referrals; troubleshoots any issues that may arise independently, and escalates as needed
• Comforts and supports patients through anticipating potential patient anxieties, answers patient questions, and directs patient to resources as needed
• Records and collects patient information for follow-up appointments
• Performs data entry activities to help update the Marketing Tracking System
• Protects patient rights by maintaining confidentiality of personal and financial information and HIPAA compliance at all times
• Extends excellent patient care to ensure patient comfort and satisfaction
• Performs other duties and tasks as assigned

Benefits

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED