Physician Billing Office Assistant (12501)

CULLMAN REGIONAL•Cullman, AL

13d•Onsite

About The Position

This position is responsible for handling customer service phone messages, assisting patients with billing issues, and ensuring accurate documentation of account handling. The role involves processing payments, entering patient demographic information, submitting manual charges, and managing daily batch scanning. Additionally, the assistant will retrieve medical records, coordinate account resolutions, balance deposits, post EFTs, reconcile discrepancies, and handle department mail.

Requirements

High school diploma or equivalent.
One year working in an office setting, preferably a medical billing office.
Must be self-directed/self-motivated.
Must have good communication and interpersonal skills.
Must be able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Must be able to work independently.
Must be able to recognize the rights and responsibilities of patient confidentiality.
Must be able to relate to others in a manner which creates a sense of teamwork and cooperation.
Must be able to maintain a customer focus and strive to satisfy the customer's perceived need.

Responsibilities

Return all customer service phone messages within one business day of receipt.
Assist patients with billing issues to bring any problems to a favorable resolution.
Enter accurate and thorough documentation of pertinent events regarding the handling of accounts.
Process credit card payments and mail-in payments and post applicable adjustments.
Accurately enter patient demographic information for registration and submit manual charges within 3 business days of receipt.
Complete daily batch scanning.
Retrieve medical records for submission to insurance companies, auditors, and other entities as needed.
Coordinate account resolution with department team members when appropriate.
Balance deposits, complete daily EFT posting assignments and reconcile any discrepancies.
Pick up clinic deposits and complete a verification checklist as reconciliation.
Handle and distribute department mail in accordance with departmental policy.