Physician Assistant - Orthopaedic Concierge Joint Replacement Coordinator

Midwest Orthopaedics at Rush • Naperville, IL

1d

About The Position

The Orthopaedic Concierge Joint Replacement Coordinator is an experienced or new grad Physician Assistant (PA) who serves as the primary clinical liaison and care navigator for patients enrolled in the Concierge Joint Replacement Program. This role blends advanced clinical expertise with high-touch patient coordination, ensuring a seamless, personalized experience throughout the entire joint replacement journey—from initial consultation through postoperative recovery. The PA works closely with the orthopaedic surgeon, operating room staff, anesthesia team, physical therapy, and administrative personnel to deliver exceptional clinical outcomes and a premium patient experience.

Requirements

• Graduate of an accredited Physician Assistant program
• Current PA licensure in the state of practice
• Strong clinical decision-making skills
• Exceptional interpersonal and communication abilities
• High level of organization and attention to detail
• Commitment to service excellence

Nice To Haves

• 3–5 years of orthopaedic experience preferred
• Experience in total joint arthroplasty strongly preferred

Responsibilities

• Perform comprehensive preoperative evaluations and medical optimization assessments
• Order and interpret appropriate labs, imaging, and diagnostic studies
• Manage routine postoperative concerns, including pain management and wound care
• Coordinate timely intervention for complications or unexpected clinical issues
• Serve as the primary point of contact for concierge patients and families
• Develop individualized surgical care plans
• Coordinate all preoperative testing, clearances, and scheduling
• Oversee prehabilitation and postoperative physical therapy arrangements
• Ensure streamlined communication between surgeon, ASC/hospital, and ancillary services
• Facilitate rapid access for urgent patient concerns
• Provide detailed education regarding diagnosis, surgical options, implant technology, and recovery expectations
• Conduct preoperative educational sessions (in-person or virtual)
• Provide direct availability (within defined program standards) for enhanced patient reassurance
• Maintain high patient satisfaction through proactive communication
• Assist in development and refinement of concierge program protocols
• Track clinical outcomes and patient-reported outcome measures (PROMs)
• Participate in quality improvement initiatives
• Collaborate in program marketing efforts when appropriate
• Support development of tiered service offerings and a la carte options
• Maintain accurate and timely documentation in EMR
• Coordinate billing compliance within concierge model guidelines
• Participate in multidisciplinary case conferences
• Assist with ASC case coordination and same-day discharge planning

Benefits

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Continuing Education of up to $2,500 annualized.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed