Physician Advisory Services Assistant Manager

Dane Street, LLC

4h•Remote

About The Position

The Assistant Manager supports the overall profitability and success of the Regional Operations Center by assisting with financial, operational, and team objectives. This role partners closely with the Operations Manager to help achieve referral and revenue goals, improve staffing efficiency, and maintain high levels of performance and client satisfaction. The Assistant Manager contributes to reporting, process improvement, and fostering a positive, client-focused work environment. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Requirements

Business experience in a Worker’s Compensation and/or Auto insurance setting is required.
Present exceptional communication skills with a clear understanding of company business lines.
The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
Computer literacy and typing skills are essential.
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Nice To Haves

An Associate’s Degree or Bachelor’s Degree is preferred.
LPN Licensure is preferred but not required.
Business experience in a healthcare and/or insurance setting is preferred.

Responsibilities

Assist in driving revenue growth by delivering excellent Customer service.
Help ensure scheduling best practices and turnaround time standards are followed.
Support timely delivery of high-quality reports.
Respond to and help resolve client inquiries in a timely manner.
Assist in ensuring client invoices align with agreed-upon fee schedules.
Support proper physician selection based on claimant location, specialty, and pricing requirements.
Help maintain and support relationships with key physicians to promote panel retention.
Assist in monitoring performance metrics for Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
Support efforts to meet or exceed departmental productivity and quality targets.
Participate in onboarding and training of new team members as staffing needs increase.
Assist with performance feedback and documentation as needed.
May support client visits and meetings with the Sales team, as needed.
Assist with monitoring overall production, performance, and quality for the assigned region.
Help plan and organize daily operational activities.
Assist in reviewing productivity, financial, and activity reports.
Coordinate with support departments such as Human Resources, Finance, IT, and Business Analysis to support operational goals.
Help assess staffing and resource needs to meet production targets.
Assist in coordinating and supporting the deposition process at the request of clients or defense counsel.
Other duties & special projects, as assigned and based on business needs.