About The Position

The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities. This is a part-time role (0.1 FTE), to help cover tech and/or PSR positions between our Waconia, Chaska, or Eden Prairie - West locations. Will need to be able to cover front desk during closing hours, and Saturday am coverage needs from 7:00 AM - 11:00 AM on a rotation basis. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

  • High School diploma/GED or equivalent
  • 100 hours of related experience
  • Customer service experience required

Nice To Haves

  • Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a master's in athletic training

Responsibilities

  • Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
  • With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist
  • Accurately and efficiently schedule new and existing patients in the current practice management system
  • Verify and document insurance information as defined by current business practices
  • Chart management
  • Maintain timely communication with patients and families while in clinic
  • Maintain clinician schedules
  • May assist with coordinating schedules for the Volunteer Intern program, train and orient incoming Interns
  • Clean and stock exam rooms, gym, equipment, and therapy space
  • Maintain patient education materials
  • Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients
  • Assist with Sports Performance and other Training HAUS ancillary services and their daily needs
  • Assist with check-in for individual and group fitness classes
  • Coordinate routine inspection/maintenance of equipment repair as needed
  • Assist with patient transport within the clinic
  • Position may include additional site-specific responsibilities
  • Any and all other duties as assigned

Benefits

  • Medical (w/Maternity Bundle)
  • Dental & Vision plans
  • Tuition Reimbursement
  • 401(k) w/ Profit Sharing
  • Employee Assistance Program
  • Lifetime Fitness Subsidy
  • Car Rental discounts
  • Home, Auto, & Pet insurance savings programs
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