Physical Therapy Medical Receptionist

ORTHOCINCY•Anderson Township, OH

4d•Onsite

About The Position

Responsible for performing a variety of clerical duties in a professional manner. This role involves direct patient interaction, administrative tasks, and maintaining the practice management system within a medical office setting.

Requirements

High school diploma or equivalent.
Minimum one year of experience in a customer service position in a medical practice setting preferred.
Knowledge of OrthoCincy Mission, Vision, and Values.
Knowledge and proper use of office equipment.
Knowledge of practice management and electronic health records systems.
Knowledge and proficiency of word processing, computer/pc and internet/email skills.
Knowledge of HIPAA, OSHA, and safety regulations.
Knowledge of basic medical terminology and anatomy.
Skilled in the use of a practice management software system and accuracy in data entry.
Skilled in communicating effectively with providers, staff, patients and vendors.
Skilled in organizing and multi-tasking.
Skilled in adaptability and basic math skills.
Ability to work effectively and deal courteously with patients, staff, and others.
Ability to multi-task and analyze situations to respond appropriately.
Ability to use math skills to accurately complete daily balancing and provide accurate change to the patient.
Ability to organize work environment and workload to meet needs of the organization.
Ability to work as a team player (critical in this position).

Nice To Haves

Minimum one year of experience in a customer service position in a medical practice setting.

Responsibilities

Greets, screens, schedules, and directs patients/visitors to appropriate areas and demonstrates excellence with respect to treating and caring for customer’s in-person and over the phone.
Answers phone calls, takes messages, faxes, scans, etc.
Verifies that all forms, test results, and other paperwork is in the electronic health records system according to therapy office protocol.
Obtains, verifies, and updates patient information and provides support services to patients and therapy staff.
Maintains the practice management system.
Makes daily calls to patients from the scheduling pool to schedule therapy visits.
Collects payments for services rendered per policy, including copayments and balances on patient accounts.
Performs daily drawer balancing.
Ensures compliance with HIPAA, OSHA, and safety standards of the organization.
Performs other duties that may be necessary or in the best interest of the practice.