Medical Receptionist - Physical Therapy Office

Connecticut Orthopaedic Specialists Pc•Hamden, CT

2d•Onsite

About The Position

Join our team as a Medical Receptionist in our Hamden physical therapy office! Reporting to the PT Site Supervisor, this entry-level role is ideal for someone who enjoys helping others and thrives in a customer-focused environment. As the first point of contact for patients and visitors, you will play an important role in creating a welcoming experience while performing key administrative duties, including patient check-in, appointment scheduling, phone support, and co-pay collection.

Requirements

High School Diploma or GED required.
Minimum of one year of front desk experience with a medical practice, including electronic medical record-keeping and insurance authorizations

Nice To Haves

Associate of Arts degree, Medical Assistant or Medical Administrative certificate or higher preferred
Orthopaedic or Physical Therapy background preferred.

Responsibilities

Greet patients and visitors, check in patients, verify insurance
Collect Co-pay
Schedule and reschedule physical therapy evaluations and follow-up appointments accurately, following established scheduling guidelines and coordinating changes with clinical staff.
Answer incoming calls, document and route messages accurately, and communicate promptly with patients, therapists, and other departments.
Follows all Connecticut Orthopedic Specialists P.C. policies and procedures include but not limited to human resources, clinic, administrative, HIPAA and compliance
Enter patient demographics and insurance information into the Electronic Medical Record
Determine fees and process appropriate copayments, properly record information
Maintain appropriate levels of cash and balance cash drawer according to procedure
Performs other duties as assigned by their supervisor