Physical Therapy Front Office/Aide
About The Position
The Physical Therapy Front Office/Aide supports patient care and clinic operations. The role assists patients with exercises and modalities, helps Physical Therapists prepare home exercise programs, and provides crutch and scooter training as assigned. It also handles front-office and administrative duties, including scheduling, phone calls, insurance benefit verification, prior authorizations, billing entry, and claim follow-up. The position maintains clinic cleanliness and communicates with referring physicians to obtain records and share progress notes. Some tasks are completed independently, while more complex insurance and authorization situations may require assistance.
Requirements
- Relevant experience in a front desk or administrative role, or a bachelor's degree in Exercise Physiology, Biology, Kinesiology, or Psychology.
- Excellent verbal and written communication and interpersonal skills with patients, staff, and other healthcare professionals.
- Ability to communicate clearly and relay detailed messages.
- Ability to take initiative and complete tasks with little direction.
- Efficient time management.
- Ability to handle stressful situations while maintaining a pleasant demeanor.
- HIPAA compliance.
- Comfort working in a fast-paced environment.
- Proficiency with PC software and operations.
- Motivation, punctuality, and ability to work as a team player.
Nice To Haves
- Front desk or administrative experience in fitness or medical settings.
- Personal training experience.
- Leadership experience, such as individual or small-group coaching, small-group management, or sports coaching.
Responsibilities
- Assist patients with exercises and modalities in the clinic.
- Assist Physical Therapists in writing home exercise programs.
- Maintain clinic cleanliness by cleaning equipment, tools, and tables, and handling laundry.
- Schedule patients and answer phone calls.
- Verify insurance benefits and obtain prior authorizations.
- Complete basic clinic administrative tasks independently or with occasional oversight.
- Input daily billing independently and follow up on claims as assigned.
- Maintain current knowledge of insurance requirements for authorizations and billing; seek assistance for more complex situations.
- Provide crutch and scooter training as assigned.
- Communicate with referring physicians regarding records requests, progress notes, and related matters.
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What This Job Offers
Job Type
Full-time
