Physical Therapy Front Desk Specialist

MPOWER Physical Therapy•Franklin, TN

4d•Onsite

About The Position

MPOWER is seeking individuals who follow our company core values and show extreme customer service to our patients both in person and over the phone. Come join our team of passionate employees working together to take great care of people under a management team who is supportive, caring, welcomes feedback and provides necessary resources to be successful. The Physical Therapy Front Desk Specialist job is provide exceptional customer service for all patient and client interactions in person and on the phone. The Physical Therapy Front Desk Specialist will assist the clinic with administrative duties, complete reporting functions related to therapy services provided, explain insurance benefits, collect, and post payments, schedule patient appointments, answer multi-line phone system and serve as a liaison between therapy clinics and the physician’s staff. This is a full-time position.

Requirements

High school diploma is required
Experience communicating with therapists, insurance payers, physicians, clinic staff and equipment vendors
Knowledge of billing issues including the precertification process, credentialing, co-pays, co-insurance, and in and out-of-network considerations
Able to prioritize tasks and manage time appropriately
Comfortable using MS office programs such as MS Word, MS Excel, and MS Outlook
Ability to work with Practice Management software with sufficient training as required
Excellent written and verbal communication
Neat and professional appearance
Pleasant speaking voice and demeanor
Able to maintain company legal and professional confidentiality requirements across employees, patients, and clients

Nice To Haves

Bachelor’s degree from an accredited university is preferred
Degree in related field or training in medical office management and or billing is preferred
Experience in project management

Responsibilities

Provide exceptional customer service to all patients, clients, and team members
Answer all phone calls, complete reminder calls, and help with patient scheduling as needed
Collect and post payments collected from daily therapy encounters and patient balances
Perform data entry regarding payments received for personal training, massage, proshop, nutrition, and AlterG
Monitor and update patient insurance information through collaboration and communication with billing and pre-certification departments to ensure proper approval of visits and collection of payments
Follow processes related to patient chart maintenance including input of accurate case information, collection of paperwork and scanning of completed documentation
Create purchase orders for clinic supplies and pro-shop inventory as directed
Participate and actively engage in weekly meetings
Maintain patient confidentiality and comply with HIPAA and compliance guidelines established by the practice