Physical Security Technology Specialist

TC Energy•Calgary, AB

3d•Hybrid

About The Position

Determined, imaginative, curious—if these are some of the ways you describe yourself, we want to learn more about you! At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability. The Opportunity We are seeking a senior Physical Security professional to support the operational, lifecycle management and continuous improvements to TC Energy’s Digital Physical Security platforms. This role is responsible for technical application, server, and general infrastructure maintenance, operating Video Surveillance, Access Control, and related systems to protect facilities, assets, and personnel across Canada and the United States. Working closely with members of the Enterprise Security team, Information Services, business unit partners, and external vendors, you will ensure reliable, secure, and modern physical security solutions that support operational excellence.

Requirements

University, college, or trade-school education in a related discipline, or equivalent experience
7+ years of relevant experience supporting or designing physical security systems

Nice To Haves

Proven hands-on experience deploying, troubleshooting, and maintaining VMS and Access Control systems
Strong working knowledge of Microsoft operating systems and enterprise IT environments
Solid understanding of network systems and operational concepts
Experience working with ticketing systems, documentation tools, and operational support platforms (ServiceNow)
Strong analytical, problem-solving, communication, and stakeholder engagement skills
Strong understanding of network architecture across both logical (IP, VLANs, segmentation) and physical (field devices, controllers, cabling) layers, applied to the design and integration of physical security systems
Understanding of SD-WAN and logical network segmentation principles, including how logical separation supports secure integration of physical security systems
Working knowledge of ITSM metrics and service performance tracking, including the use of KPIs (SLAs, incident response, uptime, etc.) to drive operational improvements
Ability to work cross-functionally with technical and non-technical stakeholders at multiple levels
Professional demeanor with strong interpersonal, documentation, and presentation skills
Capability to clearly translate technical security concepts into concise, actionable business communication
Process-oriented mindset with a focus on reliability, security, and continuous improvement
Hands-on experience with Genetec Security Center or similar enterprise physical security platforms
Experience with access control platforms such as Genetec, Lenel, C-Cure 9000
Familiarity with physical security hardware including cameras, access devices, intercoms, intrusion and detection systems, including the ability to build and troubleshoot these devices
Physical Security or industry-recognized certifications (e.g., CPP, PSP)
Experience with system imaging, custom scripting, or proprietary OS deployment processes
Familiarity with project management, process improvement methodologies, or industry security standards

Responsibilities

Provide subject matter expertise and day-to-day administration for Video Management Systems (VMS), Access Control, and related physical security platforms
Design, deploy, upgrade, commission, maintain, and troubleshoot digital physical security systems at field and office locations
Support and administer Access Management programs, including identification and access card issuance, lost card processes, and contractor badge requests
Maintain and update access control policies, restricted access records, and required approvals
Conduct monthly and quarterly access control audits and produce configuration and compliance reports
Own all application patching, server upgrade and Windows patching work
Provide SME-level operational technical support to the Threat Response and Communication Centre (TRAC2)
Collaborate extensively with internal IT teams (EUS, CSO, Network, Projects) and manage relationships with system integrators and vendors
Support innovation initiatives, technology roadmaps, and continuous improvement across the physical security product lifecycle
Maintain accurate documentation, standards, and system records while participating in corporate security reviews and initiatives