Physical Security Systems Manager

Brightstar Lottery•Austin, TX

3d•Hybrid

About The Position

Brightstar is a global leader in the lottery industry, providing secure technology and comprehensive solutions. As a premier pure play global lottery company, our operations, retail and digital solutions, and games enable customers to achieve their goals and distribute benefits to communities. Brightstar is a trusted partner to governments and regulators worldwide, known for its high standards of service, integrity, and responsibility. The company has approximately 6,000 employees. The Manager, Physical Security Systems is responsible for the design, standards, and operational integrity of the organization's global physical security systems, including CCTV, access control, intrusion detection, and integrated monitoring infrastructure across over 100 sites. This role involves setting architectural standards, troubleshooting systems, managing requests via a ticketing system, and acting as the primary technical liaison with third-party integrators and field technicians. Additionally, the role has governance responsibilities for regulatory and compliance adherence, including MUSL Rules and state lottery security protocols, and serves as the subject-matter expert for RFPs, audits, and regulatory engagement. The Manager reports to the Senior Manager of Security Operations to ensure systems architecture aligns with security operations.

Requirements

Bachelor's degree in a related field, or equivalent experience.
Significant experience in physical security systems architecture, design, and operations, ideally across a multi-site or global portfolio.
Experience supporting mission-critical facilities, data centers, operations, or high-security environments.
Hirsch Velocity Access Control System certification or the ability to obtain certification within the first 90 days of hire.
Demonstrated experience managing third-party integrators and vendor relationships.
Experience supporting regulatory compliance, audits, and RFP processes as a technical SME.
Strong troubleshooting skills across networked security systems and infrastructure.
Hands-on experience with physical security hardware devices, including access control, video surveillance, and intrusion detection system components and their functionality.
Excellent stakeholder management and communication skills, with the ability to work across regions and functions.

Nice To Haves

Experience in a regulated industry, ideally gaming, lottery, or another highly regulated, security-sensitive sector.
Familiarity with MUSL rules or comparable state/regional gaming security regulations.
Experience working with DMP intrusion detection systems, Milestone XProtect video management systems, and Hirsch Velocity Access Control System, or comparable enterprise access control platforms.
Experience working with High-Security key management and restricted keyway programs.
Relevant industry certifications (e.g., PSP, CPP, or manufacturer/platform-specific certifications).
Experience operating in a global or multi-region organization with 100+ physical locations.

Responsibilities

Own and evolve the global architecture and design standards for physical security systems — CCTV, access control/card readers, intrusion detection, and centralized monitoring infrastructure.
Maintain the availability, integrity, and security of all physical security platforms.
Perform systems health monitoring to verify the availability and performance of servers, applications, and databases, while managing user accounts, permissions, authentication methods, and periodic access reviews.
Define technical standards, specifications, and configuration baselines applied consistently across all 100+ locations.
Serve as the escalation point and SME for system troubleshooting across the global portfolio, coordinating resolution with vendors and field technicians.
Manage relationships with third-party security integrators and embedded/on-site technicians, including performance, SLAs, service quality, and contract compliance.
Coordinate installation, commissioning, and maintenance activity for new and existing sites in partnership with integrator partners.
Maintain system documentation, as-built records, and configuration inventories across the estate.
Partner closely with the Senior Manager of Security Operations to align systems capability with operational security requirements.
Collaborate with Workplace Services, Data Center Operations Management, IT/Infrastructure, EHS, Facilities, and Legal/Compliance on cross-functional security initiatives.
Support site GMs and regional stakeholders on local security systems needs within global standards.