Physical Security Services Manager

HEARTLAND BUSINESS SYSTEMS LLC•Lisle, IL

2d•$85,000 - $95,000•Hybrid

About The Position

The Physical Security Services Manager is a people leader responsible for the performance, development, and overall well-being of their assigned team members. Under the direction of the Director of Physical Security, this role leads day-to-day team execution to ensure physical security projects are delivered effectively, efficiently, and in alignment with company standards. The Physical Security Services Manager is responsible for supporting team productivity, maintaining quality expectations, developing talent, and driving accountability across design, programming, and implementation activities related to video surveillance, access control, structured cabling, paging, and other related solutions. This role may also directly contribute to technical or project execution activities as needed to support team success.

Requirements

5-7+ years experience with Access Control, Surveillance, and/or Low Voltage Cabling systems and associated hardware/software.
High School Diploma
Valid Driver’s License
Computer Skills: Microsoft Office Suite
Basic Knowledge of Computers
Ability to use basic hand tools and power tools

Nice To Haves

1+ years experience in people leadership
Experience programming, configuring, and testing video surveillance, access control, paging, and/or related systems.
Experience reading and understanding project requirements and technical drawings
Experience designing physical security and related solutions that align with customer business, operational, and technical requirements.
Associated Degree or Equivalent Experience

Responsibilities

Lead, coach, and develop assigned team members across field, engineering, and/or technical functions.
Drive accountability for team productivity, quality, professionalism, and performance.
Support day-to-day resource coordination and work assignment in partnership with operational leadership.
Ensure assigned work is executed in alignment with company standards, customer expectations, and project requirements.
Conduct regular performance conversations, coaching, and development planning for team members.
Support onboarding, training, mentoring, and skill development within the team.
Identify and address performance, engagement, and team health concerns in a timely and constructive manner.
Partner with Project Managers, Foremen, Engineers, and other stakeholders to support efficient project delivery.
Reinforce safety, quality, customer service, and cultural expectations across the team.
Support hiring, workforce planning, and staffing recommendations as needed.
May directly perform design, programming, implementation, or customer support activities when needed to support business demands.
Travel may be required to support customer meetings, project coordination, team leadership, operational oversight, business development, or strategic initiatives. Travel may include local, regional, and occasional overnight travel based on business needs.
Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.