Physical Security - Control Center Operator

Mastercard•O'fallon, MO

1d•Onsite

About The Position

This role coordinates daily Physical Security operations from the Security Control Center. The operator will oversee preventative physical security and compliance, and develop, deliver, maintain, and monitor physical security policies, standards, and best practices. The goal is to maintain a safe and secure environment by protecting people, property, and information, while abiding by Mastercard’s Physical Security Operational Guidelines and Security Standards. The position also involves providing excellent customer service while maintaining Mastercard Security Standards and Policies, and overseeing compliance and the implementation of disaster recovery procedures.

Requirements

Valid Driver’s License
Able to obtain and maintain an AHA-Basic Life Support Provider (CPR) certification
If Armed, able to obtain and maintain an Armed Security Officer Licensure through the appropriate local agency, including: Completion of the required classroom course, and Completion of the life-fire safety qualification course
If Armed, minimum of one year of service as an active or retired law enforcement officer, corrections officer or military service member -or- Minimum of 1 year as an armed security officer in good standing and an Associate’s Degree (or 60 credits) or higher in Law Enforcement/Criminal Justice -or- Graduate of a certified Public Safety Academy (military or civilian, law enforcement, adult corrections, firefighting or emergency medical field)
If Unarmed, able to obtain and maintain an Unarmed Security Officer Licensure through the appropriate local agency, including: Completion of the required classroom course, and Completion of yearly renewal course
Hold a minimum of a High School Diploma, or equivalent
Strong Customer Service skills with the ability to solve complex problems and maintain situational awareness

Responsibilities

Coordinates day-to-day Physical Security operations, including Employee Badging and Access Controls
Monitors building alarm and CCTV systems
Assign security post assignments and rotations
Security Control Center 24x7 operations, advanced security systems and with security staff
Responsible for operational oversight of security systems and procedures
Monitors vendor compliance with security operating guidelines
Coordinates/Dispatches emergency responses to all security events
Ensures proper escalation of any personnel related issues
Dispatches Security Officers to intrusion alarms, access control issues and crisis alerts
Resolves complex customer service issues
Maintains access to key control
Initiates Incident Report investigations and provides detailed reports
Prepares and conducts shift change briefings
Initiates emergency dispatch, response and mitigation

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement