Skylink Control Center Operator

DFW International Airport • Grapevine, TX

1d • Onsite

About The Position

This is an exciting and dynamic role at DFW Airport, serving as a SkyLink Control Center Operator at the heart of the airport’s automated transportation system. The position requires technical expertise, quick decision-making, and real-time problem-solving to ensure safe and efficient transportation for passengers, employees, and airline personnel between terminals. Operators will monitor and control SkyLink’s real-time operations, respond to potential or active emergencies, and play a key role in airport security and crisis management. Dallas Fort Worth International (DFW) Airport is recognized for its innovation, leadership, drive for excellence, and talented employees. Its success is made possible by over 2,100 employees who champion the mission of providing an exceptional airport experience and connecting the community to the world. DFW Airport is seeking the best talent to help reimagine what an airport can be.

Requirements

• Completion of high school curriculum or equivalent.
• Three (3) years of experience with console control systems in a real-time environment. Examples may include (but are not limited to) Airport Operations Centers, Rail, Public Transit or Public Safety dispatch or Government/Military operations facilities.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid Class C driver’s license.

Responsibilities

• Monitor & Control: Analyze system performance and direct operational adjustments via control systems and dispatching maintenance teams.
• Emergency Response: Assess data, declare states of alert, and take action during emergencies, ensuring smooth system recovery.
• Security Oversight: Implement breach of security protocols in compliance with DFW, TSA, and federal policies.
• Crisis Management: Direct Department of Public Safety (DPS) personnel to emergency locations and assist in real-time safety responses.
• Service Level Adjustments: Optimize SkyLink routes and train scheduling based on airline forecasts, demand, and observations.
• Weather Monitoring: Track critical weather information and initiate appropriate alerts for SkyLink operations.
• Customer Service & Problem-Solving: Assist passengers and airport tenants by responding to service issues, complaints, and disruptions.
• Training & Development: Participate in continuous training, certifications, and requalification programs to maintain operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED