Physical Damage Specialist

USAA•Austin Metro, TX

8d•Onsite

About The Position

As a dedicated Field Physical Damage Specialist, you will, within defined guidelines and framework, be responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. Drives USAA's financial strength by ensuring accuracy and quality of third-party vendors’ work product. Works to resolve problems with a focus on the mission and exceptional member experiences. This is a field-based role in the Austin, TX area. Candidates who are willing and able to work in the Austin, TX area are encouraged to apply.

Requirements

High School Diploma or General Equivalency Diploma.
4 years of auto physical damage estimating experience.
Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
Capability to prioritize, solve problems and effectively communicate next steps and path to resolution.
Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
Strong oral and written communication skills.

Responsibilities

Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.
Evaluate vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.
Collaborate with 3PRM on vendor footprint to balance member needs and operational resources.
Responsible for complaint and payment discrepancy resolution within the vendor MOI.
Provide direction as needed on borderline Total Loss situations.
Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.
Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.
Support workload surges and/or Catastrophe Operations, as needed.
Assist with managing output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.