Physical Collateral Examination Associate

Wells Fargo Bank•York, PA

15h•Hybrid

About The Position

Wells Fargo is seeking a Physical Collateral Examination Associate within Wells Fargo Commercial Banking Team. In this role, you will schedule and route daily travel to customer locations within an assigned geographic area, incorporating overnight stays to reduce travel time for optimum productivity. You will physically inspect inventory and assess the condition to confirm the collateralized position. You will reconcile discrepancies with the customer and document details to support final inventory inspection results. You will build relationships with customers through setting inspection expectations, answering questions, providing support with payment systems and raising customer growth inquiries to our commercial and portfolio teams. You will communicate with manager, account manager and peers to resolve issues and escalate risks. You will participate in audits of floor plan inventory at various dealerships and companies. You will perform physical inspections of dealer inventories and reconcile with business records through effective communications with account managers. You will review approval requests and ensure completion of all operating and action measures within established timeframes. You will inspect physical existence of collateral and verify the borrowers' records to determine adherence to approve loan structure. You will receive direction from supervisor to ensure accurate responses on customer inquires and disputes. You will exercise judgment in determining the cause of discrepancies and disposing of any variances. You will assess condition of collateral with prompt and accurate reporting to confirm the collateralized position. You will collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. You will perform physical inspections of commercial business inventories to assess their condition to provide prompt and accurate reporting. You will cover jobs performing physical inspections of commercial business inventories to assess their condition in order to provide prompt and accurate reporting to confirm their collateralized position. You may also be involved in responding to customer inquiries, questions, documentation issues, billing errors, disputes, and program changes.

Requirements

6+ months of Collateral Examination experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Must live within 15-20 miles of Chambersburg, PA and in assigned territory for efficiency purposes or be willing to relocate.
Must be willing to travel overnight up to 50% of the time.
Ability to push/pull 50 pounds and lift 25 pounds.
Ability to work in outdoor environments up to 8 hours per day.
Ability to travel daily with 4 or more hours of driving per day.
Reliable transportation for daily business travel.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance A Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo. Personal Account Dealing Team and abide by applicable policy requirements if hired.
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
Proficient knowledge of business practices and processes.
Ability to work with limited supervision.
Ability to negotiate with customers to obtain necessary documentation.
Strong problem solving and mathematical skills.

Nice To Haves

6+ months of auditing experience
6+ months of customer service experience
Bachelor's degree in accounting, finance, economics, business or related field
Ability to work independently and in a team environment
Able to anticipate and adapt to rapidly changing, growth-oriented environment
Good verbal and written communication skills
Outstanding problem solving and decision-making skills

Responsibilities

Schedule and route daily travel to customer locations within an assigned geographic area, incorporating overnight stays to reduce travel time for optimum productivity.
Physically inspect inventory and assess the condition to confirm the collateralized position.
Reconcile discrepancies with the customer and document details to support final inventory inspection results.
Build relationships with customers through setting inspection expectations, answering questions, providing support with payment systems and raising customer growth inquiries to our commercial and portfolio teams.
Communicate with manager, account manager and peers to resolve issues and escalate risks.
Participate in audits of floor plan inventory at various dealerships and companies.
Perform physical inspections of dealer inventories and reconcile with business records through effective communications with account managers.
Review approval requests and ensure completion of all operating and action measures within established timeframes.
Inspect physical existence of collateral and verify the borrowers' records to determine adherence to approve loan structure.
Receive direction from supervisor to ensure accurate responses on customer inquires and disputes.
Exercise judgment in determining the cause of discrepancies and disposing of any variances.
Assess condition of collateral with prompt and accurate reporting to confirm the collateralized position.
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
Perform physical inspections of commercial business inventories to assess their condition to provide prompt and accurate reporting.
Respond to customer inquiries, questions, documentation issues, billing errors, disputes, and program changes.