Physical Client Platform Engineer, Senior

Blue Shield of California • Oakland, CA

8d • $115,816 - $173,848 • Hybrid

About The Position

The Digital Employee Experience team is responsible for all engineering aspects of client devices. The Physical Platform Engineer, Senior will report to the Sr Manager of productivity engineering. In this role, you will manage all aspects of the MacOS workstations and mobile devices. This includes enrolling new devices, software management, and configuration management throughout the entire lifecycle of the devices.

Requirements

• Requires a bachelors degree or equivalent experience.
• Requires at least 5 years of prior relevant experience.
• Requires 5+ years hands-on working with JAMF managing MacOS workstations.
• Requires 5+ years hands-on administration experience with Microsoft MEM/Intune supporting mobile devices MDM and conditional access policies.
• Requires 5+ years experience troubleshooting system and network resources for root cause and problem identification.
• Knowledge of MAC OSX, VMWare Workstation, VMWare vSphere, Bomgar, MBAM, AppV, ThinApp, among other related and supportive technologies.
• Proficient knowledge of authentication mechanisms, and common service protocols such as LDAP, Kerberos, SIP, SMTP, and others.
• Proficiency and demonstrated knowledge of client services and common service protocols such as VPN, RDP, SMB, DNS, DHCP, HTTP, SSL and others.

Responsibilities

• Manage all MacOS devices using JAMF and Microsoft Endpoint Manager (MEM)/Intune for configurations, software deployments, and OS upgrade/patch management.
• Assist in the growth of the MAC platform so it can be utilized as a standard offering for all employees based on use cases and software requirements.
• Enrollment of company-owned mobile devices (iOS and Android) into MDM control with Microsoft MEM/Intune.
• Assist application teams to enable new mobile applications to our devices with proper security and SSO enablement using MEM/Intune using conditional access and Azure application controls.
• Provide third-level support for macOS and mobile platforms to maintain the overall health of the environment.
• Carry out operational, strategic activities, and change management of all impact and risk levels.
• Engage in Incident Response, Audit, and Disaster Recovery practices. Directs remediation work as required internally.
• Participate and represent messaging services within the organization at architectural, design, engineering engagements, and project efforts.
• Define, publish, and maintain physical client platform standards, and operational documentation. Maintain awareness of current direction and changes in related technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior