IT Client Platform Engineer

Faire•San Francisco, CA

10d•Hybrid

About The Position

The Client Platform Engineering team is responsible for the lifecycle and security of corporate endpoints, supporting macOS, Windows, Chrome OS, iOS, and Android platforms. The role involves working cross-functionally to develop the best endpoint experience for Faire employees and providing world-class support as an escalation liaison for the IT Operations team. Emphasis is placed on good engineering practices that are secure, tested, easy to maintain, and scalable. The role will also involve defining how AI tools are deployed, secured, and governed across the fleet as they become part of daily workflows.

Requirements

5+ years managing a large distributed fleet of macOS and Windows devices
Hands on experience with an enterprise MDM such as Workspace ONE, Jamf, or Fleet
Proficiency in a shell (bash/zsh) and a scripting language (Ruby, Python, Golang)
Experience managing endpoints or servers at scale using code-based configuration management such as Chef, Ansible, Puppet, or SaltStack
Good understanding of Zero Trust or Beyond Corp concepts
Comfortable with complex projects and able to build proof of concepts quickly
Understands the importance of security, compliance, and privacy when working with personal data
Experience using AI coding assistants (e.g. Claude Code, Cursor) to build and maintain automation at scale
Familiarity with the security considerations of AI tools/agents on managed endpoints (or willingness to build this expertise)

Responsibilities

Design, build, and maintain automations across our endpoint management tech stack
Own patching, OS upgrade campaigns, and application packaging and deployment
Work closely with partner teams to design the best employee endpoint experience
Have a keen eye for security best practices running a growing, mixed fleet of global endpoints
Experience developing and deploying device trust
Knowledge of EDR best practices and triage
Exceptional customer service skills as you will be a point of escalation for the IT Operations team
Document, teach, communicate, and reinforce procedures and best practices for the IT Team and offer technical mentorship and troubleshooting assistance to junior team members
Set MDM controls and security posture for AI tools and agents on endpoints
Evaluate and roll out AI-powered IT tooling, and use AI-assisted automation to accelerate scripting, config management, and troubleshooting
Leverage AI-assisted automation to accelerate scripting, config management, and troubleshooting workflows