PHP Manager

SERO MENTAL HEALTH•Bellevue, WA

10h•$95,000 - $152,000•Onsite

About The Position

Provides oversight of THIRA’s Partial Hospitalization Program (PHP)’s daily operations, compliance with state licensing and The Joint Commission (TJC) regulations. Ensures appropriate care and supervision is provided for each patient. Will also provide clinical and administrative supervision of PHP staff, including ensuring documentation compliance. Will also provide direct clinical care of patients and their families, including crisis intervention, individual, group and family therapy, and may facilitate special therapeutic services and interventions when needed.

Requirements

Master’s degree in Counseling, Psychology, Social Work, or related therapy field
Washington State Independent License (LICSW, LMHC, LMFT, Psychologist)
Minimum five (5) years experience providing individual, group, and/or family therapy from a behavioral orientation
Minimum three (3) years experience working in PHP, IOP, or IPU environment, including crisis management experience
Minimum one (1) year experience supervising and/or managing other staff required
Verified/approved Washington state clinical supervision training and certification; or must meet state requirement through education and experience
Knowledge of current legal standards pertaining to professional practice, reporting requirements, professional boundaries, and related issues.
Demonstrated competency in the use of Microsoft Office and the ability to use various software
Must be able to successfully pass a comprehensive Motor Vehicle Record (MVR) and criminal background check (Federal and state)
Experience and literacy with Electronic Medical Records systems medical practice software
Ability to work evenings, nights, weekends & holidays as needed
Serve as clinical on call on a rotating basis to support weekend and evening staff
Perform all other duties as assigned

Nice To Haves

Experience in healthcare administration or administrative work within clinical environments
Successfully pass a comprehensive Motor Vehicle Record (MVR) check
Valid WA state driver’s license; successfully pass THIRA’s Driver Assessment

Responsibilities

Development of an administrative plan and procedures to define lines of responsibility, workloads, and staff supervision
Oversee quality of all PHP therapy data/note review in Electronic Medical Record (EMR) patient charts; provide feedback to staff as needed to meet regulatory requirements
Oversee scheduling and coverage of PHP program, inclusive of patient/group caseload, assignments, and staff schedules to ensure adequate coverage; delegate as needed
Contribute to all necessary or required PHP Program reports
Partner with Talent Acquisition Team as needed to recruit, interview, and select staff
Manage the development and implementation of all PHP policies, procedures, and work flows in accordance with Washington Department of Health (DOH), TJC, and other accreditation services
Develop and lead PHP quality-of-care and process improvement initiatives; identify need and research solutions for any mental health therapy team related issues; guide implementation as appropriate
Review program description and implement changes as needed
Arrange or oversee special provisions for the care and supervision and safety and guidance of clients with disabilities
Ensure that staff are trained and understand duties and performance expectations specific to their jobs
Review all incident reports and ensure follow-through to resolution
Create, update and maintain Staff Training Manual and Plan of Supervision to ensure all staff are given correct documentation on all job duties and responsibilities
Facilitate PHP Program productivity through schedule optimization, program scheduling, and caseload/group management
Develop, maintain and monitor staff scheduling to ensure established staff to patient ratios are maintained
Collaborate with referral sources and business development and proactively interact with referral sources during facility tours
Support THIRA staff as a clinical provider within a multidisciplinary environment; respond to clinical crises and urgent patient/family concerns in a timely and ethical manner
Provide individual direct services inclusive of individual, family, and group therapy for complex, high acuity patients diagnosed with mood, anxiety and other emotion regulation disorders and/or eating disorders based upon business need
Deliver crisis intervention services inclusive of suicide risk assessment and management, creating safety plans, de-escalating dysregulated patients, and mediating conflicts between patients
Create, update, and implement an individualized behavioral treatment plan for each individual therapy patient
Utilize Electronic Medical Record to complete clinical documentation in a timely manner including but not limited to: Treatment Plan, Discharge Plans, Utilization Review Summaries, individual and group therapy notes, risk assessments and safety planning, and other documentation as assigned
Collaborate with team members and Utilization Review department to prepare comprehensive treatment summaries assessing treatment progress and barriers to discharge
Provides direct client care services and groups as necessary due to census or special program and/or client considerations
Provide clinical and administrative supervision for PHP staff in their role(s), delegate as needed
Maintain records of clinical and administrative supervision for continuous quality improvement, compliance, and licensure purposes
Provide formal and informal clinical training
Support and maintain policies regarding professional ethics, including appropriate boundaries and client confidentiality; monitor documents according to company and HIPAA policies
Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
Adhere to WA State Requirements for Mandated Reporting
Demonstrate awareness and respect for diverse clients and staff
Adheres to THIRA Health’s compliance standards, Ethics and Code of Conduct Policy and Conflict of Interest Policy
Attend and actively participate in all required THIRA meetings, training, and all other coverage, duties, and special projects as assigned
Demonstrated ability to exercise discretion and judgement with sensitive and confidential matters, including PII, PHI, and HIPAA requirements
Demonstrated ability to multi-task
Demonstrated ability to work in a fast-paced environment with limited supervision
Maintain focus on THIRA’s core principles, priorities, and patient-centered culture
Effectively communicate with all levels of staff, visitors, healthcare professionals, marketers, and the public in a professional, sensitive, and interpersonal manner