Photography Manager - Houston, TX

CoStar Group • Houston, TX

3d • Onsite

About The Position

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. Learn more about CoStar.

Requirements

• Bachelor’s degree from an accredited, not-for-profit University or College
• A track record of commitment to prior employers
• 3-5 years of direct operations management experience leading 6+ employees; field and remote team management experience preferred
• Exceptional communication skills and ability to motivate and engage remote teams effectively
• Strong attention to detail and commitment to maintaining high standards of quality and accuracy
• Experience analyzing and interpreting KPIs, scorecards, and performance metrics to identify trends and drive action plans.
• Demonstrated experience managing performance, setting clear expectations, and holding team members accountable to measurable goals, KPIs, and quality standards.
• Dedication to delivering outstanding customer service and ensuring client satisfaction.
• Candidates must possess a current and valid driver’s license.

Responsibilities

• Lead, coach, and manage a team of 8-10 photographers, providing regular guidance, support, and feedback to drive high-quality performance and adherence to company standards
• Support hiring, onboarding, training, and performance management to build and retain a high-performing photography team
• Develop and implement efficient workflows that improve field productivity, appointment coverage, and service delivery while maintaining quality standards
• Conduct regular quality audits across all media deliverables to ensure accuracy, completeness, and adherence to brand standards; provide timely coaching and feedback as needed
• Maintain a high level of customer satisfaction by promptly addressing client inquiries, resolving concerns, and ensuring a positive service experience throughout the appointment process
• Review KPIs, scorecards, appointment lead times, and team performance trends to identify opportunities for improvement and create clear action plans
• Champion process improvement and emerging technology, including AI-enabled tools, to reduce manual effort, improve team productivity, and maintain quality consistency
• Serve as the primary point of contact for employee technical issues related to equipment and software; troubleshoot problems and coordinate with IT support to resolve issues promptly
• Partner with internal teams, including logistics, sales, customer support, training, and product stakeholders, to coordinate appointments, address client needs, escalate issues, and ensure seamless service delivery
• Travel frequently within the assigned region, with occasional travel to the Richmond, VA office as required

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Peletons, personal training, group exercise classes.
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager