Photography Manager - Houston, TX

CoStar Group•Houston, TX

2d•Onsite

About The Position

As a Photography Manager, you will lead a dynamic team of 8-10 photographers supporting CoStar Group brands, including Homes.com, Apartments.com, and LoopNet. This role combines people leadership, operational oversight, technical expertise, and exceptional customer service to ensure clients receive best-in-class media for their residential and commercial listings. You will be accountable for team performance, appointment deadlines, media quality, and consistent adherence to company standards. The ideal candidate will have a strong eye for detail, proven operations management experience, sound technical judgment, and the ability to coach and motivate remote teams. This role will work closely with clients, sales, logistics, customer support, training, and the broader Photography department. This is an in-office position based within the respective market.

Requirements

Bachelor’s degree from an accredited, not-for-profit University or College
A track record of commitment to prior employers
3-5 years of direct operations management experience leading 6+ employees; field and remote team management experience preferred
Exceptional communication skills and ability to motivate and engage remote teams effectively
Strong attention to detail and commitment to maintaining high standards of quality and accuracy
Experience analyzing and interpreting KPIs, scorecards, and performance metrics to identify trends and drive action plans.
Demonstrated experience managing performance, setting clear expectations, and holding team members accountable to measurable goals, KPIs, and quality standards.
Dedication to delivering outstanding customer service and ensuring client satisfaction.
Candidates must possess a current and valid driver’s license.

Responsibilities

Lead, coach, and manage a team of 8-10 photographers, providing regular guidance, support, and feedback to drive high-quality performance and adherence to company standards
Support hiring, onboarding, training, and performance management to build and retain a high-performing photography team
Develop and implement efficient workflows that improve field productivity, appointment coverage, and service delivery while maintaining quality standards
Conduct regular quality audits across all media deliverables to ensure accuracy, completeness, and adherence to brand standards; provide timely coaching and feedback as needed
Maintain a high level of customer satisfaction by promptly addressing client inquiries, resolving concerns, and ensuring a positive service experience throughout the appointment process
Review KPIs, scorecards, appointment lead times, and team performance trends to identify opportunities for improvement and create clear action plans
Champion process improvement and emerging technology, including AI-enabled tools, to reduce manual effort, improve team productivity, and maintain quality consistency
Serve as the primary point of contact for employee technical issues related to equipment and software; troubleshoot problems and coordinate with IT support to resolve issues promptly
Partner with internal teams, including logistics, sales, customer support, training, and product stakeholders, to coordinate appointments, address client needs, escalate issues, and ensure seamless service delivery
Travel frequently within the assigned region, with occasional travel to the Richmond, VA office as required

Benefits

Internal training
Tuition reimbursement
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Peletons, personal training, group exercise classes.
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks