Photo Specialist

Walgreens • Bellflower, CA

1d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role is responsible for inventory, supplies, organization, and operational readiness of the photo department, ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists at checkout registers, processes transactions and cash handling activities, supports merchandising, and collaborates with team members to maintain a clean, safe, customer-focused environment and achieve business goals.

The position also supports photo equipment and store technology, fulfills photo and online orders, assists with merchandising in photo and nearby departments, and helps cross-train team members to maintain coverage and operational continuity. The specialist follows company policies, asset protection standards, and applicable regulatory requirements.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients at the photo counter, proactively identify their needs, and offer personalized products and services.
• Take ownership of customer concerns, answer questions, and resolve issues with follow-through.
• Model customer-focused behaviors and service best practices across the team.
• Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos.
• Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
• Monitor photo inventory and supplies, maintain records, ensure product availability, and align photo expenses, raw materials, and supplies with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and on time.
• Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintain a clean, organized, safe, and well-merchandised photo department and contribute to store appearance and operational standards.
• Support merchandising through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions in photo and nearby departments.
• Support cross-training and development of store team members on photo operations and services.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings requested by the Manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed