Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer transactions and auxiliary services, including FedEx, Western Union, and online order fulfillment. The role manages the photo department’s inventory, supplies, organization, and operational readiness to maintain product and service availability. It also promotes photo products and services, processes transactions, supports merchandising, and collaborates with store team members to maintain a clean, safe, customer-focused environment and meet operational goals. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred. The role attends training and completes assigned e-Learnings. Employment of qualified applicants with arrest and conviction records will be considered. Compensation depends on factors including geography, skills, abilities, education, and experience. The role remains open until filled.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet and engage customers at the photo counter, identify their needs, provide personalized assistance, and resolve concerns through follow-up.
- Model and reinforce customer-focused service behaviors and best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Manage photo department inventory, supplies, records, organization, and readiness; maintain inventory levels in line with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Maintain a clean, organized, safe, and well-merchandised photo department and contribute to overall store standards.
- Support merchandising through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions in photo and nearby departments.
- Support cross-training and development of team members in photo operations and services to ensure coverage and continuity.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate with team members, maintain respectful working relationships, and complete additional assignments as needed.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
