Photo Specialist

Walgreens • Grand Rapids, MI

1d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, customer service transactions, and online order fulfillment. The role owns photo department inventory, supplies, organization, and operational readiness, promotes photo products and services, supports checkout and merchandising, and works with the team to maintain a clean, safe, customer-focused environment while supporting operational and business goals.

The position provides courteous, accurate, and efficient assistance at the photo counter, resolves customer concerns, and recommends products and services. It processes purchases, returns, refunds, exchanges, and rain checks; fulfills photo and online pickup orders; and supports FedEx, Western Union, and other auxiliary services in accordance with applicable procedures. The specialist maintains photo equipment and store technology, ensures product and supply availability in line with forecasted three-week demand, and contributes to merchandising execution and store standards.

The role also supports cross-training and development of team members, completes additional assignments as needed, and attends training and assigned e-Learnings. English reading, writing, and speaking fluency is required except in Puerto Rico. A flexible schedule including evenings and weekends is required. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.

Responsibilities

• Greet customers warmly, proactively identify their needs, and provide personalized assistance at the photo counter.
• Take ownership of customer concerns by answering questions and resolving issues through follow-up.
• Model and reinforce customer-focused service behaviors and best practices across the team.
• Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos.
• Promote photo products and services and recommend relevant products, services, upgrades, and companion items.
• Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
• Maintain photo department inventory, supplies, records, organization, and operational readiness, aligning inventory with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and on time.
• Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
• Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and standards.
• Support merchandising through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of team members on photo operations and services.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings requested by the Manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed