Photo Specialist

Walgreens • Zanesville, OH

1d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for the inventory, organization, and operational readiness of the photo department, including maintaining supplies, monitoring inventory, and ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout registers, processes transactions and cash handling activities accurately, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment while supporting business goals.

The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred. The role remains open until filled. Compensation depends on factors including geography, skills and abilities, education, and experience. The posting directs applicants to the company benefits website for benefit information but does not specify individual benefits.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients at the photo counter, identify their needs, and provide personalized assistance and service.
• Take ownership of customer concerns, answer questions, and resolve issues through follow-up until customers are satisfied.
• Model customer-focused behaviors and service best practices, including warm greetings, eye contact, courtesy, proactive assistance, and problem resolution.
• Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photo services, and promote photo products and services.
• Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
• Manage photo department inventory, supplies, records, organization, and operational readiness; maintain photo expenses, raw materials, and supplies in line with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and on time.
• Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
• Maintain a clean, organized, safe, and well-merchandised photo department and contribute to overall store appearance and operational standards.
• Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of store team members in photo operations and services to maintain coverage and operational continuity.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed