Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role owns the photo department’s inventory, supplies, organization, and operational readiness, promoting photo products and services while supporting checkout, merchandising, and store operations. The Photo Specialist serves customers with personalized assistance, processes transactions and orders accurately, maintains photo equipment and department standards, and collaborates with team members to support a clean, safe, compliant, and customer-focused environment. The role also supports training and cross-training to help maintain coverage and operational continuity.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers, identify their needs, offer personalized assistance, and resolve concerns through follow-up.
- Model customer-focused service behaviors and service best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo services, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Process purchases, returns, refunds, exchanges, and rain checks accurately while following cash-handling procedures.
- Monitor photo inventory and supplies, maintain records and inventory levels, and ensure product and service availability in line with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and standards.
- Support merchandising execution in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of team members on photo operations and services to help ensure coverage and operational continuity.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
