Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role manages the photo department’s inventory, supplies, organization, and operational readiness to ensure products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, accurately processes transactions and cash handling activities, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment while meeting operational and business goals. The position also supports training and development by attending requested training and completing assigned e-Learnings. Candidates must be fluent in reading, writing, and speaking English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet and assist customers at the photo counter, identify their needs, provide personalized service, and resolve concerns through follow-up.
- Model and reinforce customer-focused service behaviors and best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos.
- Promote photo products and services and recommend relevant products, upgrades, and companion items.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Manage photo department inventory, supplies, records, and operational readiness, maintaining stock levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services in compliance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Maintain a clean, organized, safe, and well-merchandised photo department and contribute to overall store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo department operations and services.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
