Photo Specialist

Walgreens • Blue Ash, OH

5d • $15 - $19

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role manages the photo department’s inventory, supplies, organization, and operational readiness to ensure products and services are available for customer needs. It also promotes photo products and services, assists customers at checkout, processes transactions and cash handling activities, supports merchandising initiatives, and works with team members to maintain a clean, safe, and customer-focused environment while supporting operational and business goals.

The position provides personalized customer assistance, resolves concerns, recommends products and services, and processes purchases, returns, refunds, exchanges, and rain checks. It maintains photo equipment and uses store systems and technology to support daily operations and troubleshoot issues. The Photo Specialist also fulfills photo and online orders, supports auxiliary services, maintains department standards, contributes to merchandising, and helps cross-train store team members. The role includes attending training and completing assigned e-learning.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients at the photo counter, identify their needs, provide personalized assistance, and resolve concerns through follow-up.
• Model customer-focused service behaviors and best practices across the team.
• Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos, and promote photo products and services.
• Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
• Manage photo department inventory, supplies, records, organization, and operational readiness; maintain levels aligned with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and promptly.
• Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
• Maintain a clean, organized, safe, and well-merchandised photo department and support overall store appearance and operational standards.
• Support merchandising execution in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of store team members in photo operations and services to maintain coverage and operational continuity.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate with team members, maintain respectful working relationships, and complete additional assignments as needed.
• Attend training and complete e-learning requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed