Photo Enforcement Coordinator - Variable Hour

City of Aurora•Abilene, TX

8h•Onsite

About The Position

The Photo Enforcement Coordinator will work within the Aurora Police Department’s Traffic Section to coordinate the activities of the photo enforcement program. They will ensure that the photo enforcement equipment is deployed to appropriate areas within policy and the law. They will be the in-office point of contact for the program for both the Department and the city’s vendor. They will interact with the public to answer questions about the program and conduct initial responses to complaints about the program. The coordinator will also handle general clerical duties associated with the photo enforcement program.

Requirements

High school diploma or equivalent (GED)
Two (2) years of experience in customer service or in law enforcement
Valid driver’s license upon hire (driver’s license history/Motor Vehicle Record is required and must be provided)
Must successfully complete civilian city of Aurora vehicle operation certification
Must pass a thorough background check and obtain a CCIC operator clearance
Principles of traffic safety, speed enforcement, and crash data analysis
Municipal codes, traffic laws, and photo enforcement regulations
Data collection methods and reporting best practices for traffic enforcement programs
Public administration, local government operations, and legal processes related to administrative hearings
Office administrative practices including records retention, filing systems, and correspondence management
General office operating environments and structures
Planning and coordinating equipment deployment using analytical data
Using traffic data collection equipment, such as radar trailers or speed counters
Reviewing, interpreting, and validating photo enforcement violations for accuracy and compliance
Managing vendor relationships and ensuring adherence to contract performance standards
Providing professional, courteous, and policy-aligned responses to public inquiries and complaints
Preparing and delivering presentations to varied audiences, including executive leadership and community groups
Organizing and preparing legal documentation for administrative hearings
Strong interpersonal and leadership skills
Skills in the use of computers including spreadsheet design, database programming, and word processing software applications
Understand, interpret, and apply department or division policies and procedures
Read, sort, and store written material from e-mailed, web-based and physically mailed sources
Answer phone calls and e-mails and clearly instruct members of the public on processes to pay fees, take complaints, and handle other customer service issues in a professional manner consistent with Aurora Police Department policies, the Aurora Municipal Code, and Colorado Revised Statutes
Interpret and apply departmental guidelines, traffic enforcement laws, and city policies
Work independently, prioritize tasks, and manage competing deadlines with minimal supervision
Communicate clearly and effectively, both verbally and in writing
Establish and maintain effective working relationships with city staff, vendors, law enforcement personnel, and the public
Exercise sound judgment in politically sensitive or emotionally charged situations
Maintain confidentiality and demonstrate professionalism in handling enforcement-related data and citizen interactions

Nice To Haves

Certification and/or higher education degree with an emphasis in law enforcement, data analytics, political science, or other directly related discipline
Work experience as a photo enforcement technician or supervisor

Responsibilities

Schedule and plan the deployment of photo enforcement equipment based on the analysis of crash reports, citizen complaints and other technical data sources
May be called upon to deploy photo speed equipment when the vendor is unable to do so
Conduct speed studies by deploying speed surveying devices and analyzing the obtained data
Track and report on data generated by the photo enforcement program
Monitor general e-mail and voicemail inboxes for citizen questions and complaints and respond to them according to Department policy and guidelines
Ensure that violations that require sworn officer follow up are received and assigned
Act as the primary point of contact with the city’s photo enforcement system vendor
Review and approve photo speed violations
Conduct general clerical duties related to the photo enforcement program
Give presentations about the program to the Department’s command staff, city management, city council and community groups
Schedule and prepare cases for administrative hearings held by the Parking Bureau Magistrate