Phone Triage Nurse

Physicians Primary Care•Cape Coral, FL

2d•Onsite

About The Position

Physicians’ Primary Care of Southwest Florida is a premier physician owned and managed practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time Phone Triage Nurse (LPN) for our Adult division located in Cape Coral, FL.

Requirements

A valid and current State of Florida license to Practical Nurse (LPN)
Excellent attention to detail and the ability to record information accurately
Ability to handle all calls in a professional and compassionate manner
One year of clinical office experience or a combination of medical education and work experience
CPR certification or ability to obtain upon hire.

Responsibilities

Review daily provider-patient schedule with Clinical Coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.
Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.
Perform medication prior authorizations.
Assist patients in scheduling preventative services.
Assist with patient education as needed.
Assist in contacting patients with abnormal lab/test results and schedule follow-up as ordered by the providers when requested.
Assist clinical staff as needed to avoid interruption of delivery of services to patients.
Counsel patients regarding lab tests, medications, procedures, etc. as requested by physicians.
Schedule referrals and appointments for specialized testing and procedures as requested.
Performs general nursing care to patients.
Administers prescribed medications and treatments in accordance with clinical standards.