Phone Technician
About The Position
MANTECH seeks a motivated, career and customer-oriented Phone Technician to join our team in Chantilly, VA. In this role, you are responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems, ensuring high-quality service delivery across Northern Virginia. Local travel is required between customer buildings throughout Northern Virginia, with the potential for temporary assignments to alternate locations in support of special projects. Work standard 8-hour shifts scheduled within the core operational window of 6:00 a.m. – 6:00 p.m. Maintain flexibility to support mission-critical operations, work extended hours during peak periods and respond to last-minute emergency requests.
Requirements
- High School Diploma with 8+ years of experience, an associate’s degree with 6+ years of experience, or a bachelor’s degree with 4+ years of experience.
- Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
- Experience with installing endpoints including but not limited to desktop IT equipment, printers, VoIP and digital phones, network switches.
- Experience in resolving technical problems and answering queries involving computer hardware, network, and telecommunications systems.
- Must have a current/active TS/SCI with Polygraph.
Nice To Haves
- Experience with implementation on Sponsor’s network LAN infrastructure.
- Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
Responsibilities
- Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety of telephone hardware (VoIP and legacy systems).
- Execute infrastructure tasks, including pulling, terminating, and dressing cabling in strict accordance with industry regulations and Sponsor standards.
- Diagnose and resolve complex technical issues, including faulty connections, dropped calls, and hardware malfunctions.
- Provision and configure telephony features, including call routing, voicemail systems, extensions, and standard phone features.
Benefits
- Health Insurance
- Life Insurance
- Paid Time Off
- Holiday Pay
- short-term and long-term Disability
- Retirement and Savings
- Learning and Development opportunities
- wellness programs
- other optional benefit elections
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
